On the Nature of Effective CIO/CEO Communication

Evidence from an Interview Study

  • Alexander Hütter
  • Thomas Arnitz
  • René Riedl

Part of the SpringerBriefs in Information Systems book series (BRIEFSINORMAT)

Table of contents

  1. Front Matter
    Pages i-v
  2. Alexander Hütter, Thomas Arnitz, René Riedl
    Pages 1-41
  3. Back Matter
    Pages 43-51

About this book


This book examines the effectiveness of communication between chief information officer (CIO) and chief executive officer (CEO) and its impact on the role of information technology (IT) in an organization. The book is empirically based on interviews with CIO/CEO pairs from twelve organizations in the manufacturing and retail industries. It examines how CIOs and CEOs can achieve effectiveness in their communication, including insights into antecedents and consequences of communication effectiveness. Based on the interview data the authors develop a CIO/CEO communication model with which CIOs and CEOs can gain new insights into the efficiency of their interactions, likely resulting in higher levels of shared understanding regarding the role of IT in their organization.


Effektive communication Chief information officer Chief executive officer Interview study Shared CIO/CEO understanding Professional IT management

Authors and affiliations

  • Alexander Hütter
    • 1
  • Thomas Arnitz
    • 2
  • René Riedl
    • 3
  1. 1.Johannes Kepler University of Linz, Department of Business InformaticsLinzAustria
  2. 2.Johannes Kepler University of Linz, Department of Business InformaticsLinzAustria
  3. 3.University of Applied Sciences Upper Austria SteyrAustria

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking