The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World

Proceedings of the 2011 World Marketing Congress

  • Colin L. Campbell
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xxxiii
  2. Innovation in Marketing

  3. Advertising Impressions

  4. Cross-Cultural Research

  5. Farmers and Informal Marketing

    1. Front Matter
      Pages 32-32
    2. Angela Mariani, Antonella P. Vastola
      Pages 33-37
  6. Issues in Wine Marketing

    1. Front Matter
      Pages 38-38
  7. Counterfeit Products, Crowd Behavior in Sport Events

  8. Brand Power and Issues in Sports Management

  9. Poster Presentations

  10. Consumer Behavior I

  11. Consumer Attitudes and Reactions

    1. Front Matter
      Pages 66-66
    2. Aude Rychalski, Adrian Palmer
      Pages 67-70
    3. Carmen-Maria Albrecht, Daniel Heinrich, Mathew Joseph
      Pages 71-71
  12. New Frontiers in Emotions

    1. Front Matter
      Pages 72-72
    2. Linn Viktoria Rampl, Christian Opitz, Isabell M. Welpe, Peter Kenning
      Pages 77-77
  13. Fashion Decision Making and Purchasing Behavior

  14. Luxury and Arts

    1. Front Matter
      Pages 99-99
    2. Loretta Battaglia, Maria Rita Santagostino, Valentina Bargauan
      Pages 104-113
  15. Marketing and the Law

    1. Front Matter
      Pages 114-114
    2. David H. B. Bednall, Marie Ashwin, Alan Hirst
      Pages 115-118
  16. Pricing Strategies in Retailing and Services

  17. Social Aspects of Advertising

    1. Front Matter
      Pages 129-129
    2. Celina Steffen, Hanna Schramm-Klein, Sascha Steinmann, Gunnar Mau
      Pages 130-130

About these proceedings


This volume includes the full proceedings from the 2011 World Marketing Congress held in Reims, France with the theme The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World. The focus of the conference and the enclosed papers is on marketing thought and practices throughout the world. This volume resents papers on various topics including marketing management, marketing strategy, and consumer behavior.   

Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.​ 


Academy of Marketing Science Customer Behavior Developments in Marketing Science Marketing Research Marketing Strategy World Marketing Congress

Editors and affiliations

  • Colin L. Campbell
    • 1
  1. 1.Monash UniversityMelbourneAustralia

Bibliographic information

  • DOI
  • Copyright Information The Academy of Marketing Science 2017
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-319-50006-5
  • Online ISBN 978-3-319-50008-9
  • Series Print ISSN 2363-6165
  • Series Online ISSN 2363-6173
  • Buy this book on publisher's site