© 2017

Social Knowledge Management in Action

Applications and Challenges

  • Remko Helms
  • Jocelyn Cranefield
  • Jurriaan van Reijsen

Part of the Knowledge Management and Organizational Learning book series (IAKM, volume 3)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Remko Helms, Jocelyn Cranefield, Jurriaan van Reijsen
    Pages 1-13
  3. Enterprise Social Networks for Knowledge Management: Conceptual Foundations

  4. Managing the Implementation of KM: Identifying What Works

  5. Frontiers for Social Knowledge Management

    1. Front Matter
      Pages 123-123
    2. Janine Hacker, Rebecca Bernsmann, Kai Riemer
      Pages 125-146

About this book


Knowledge management (KM) is about managing the lifecycle of knowledge consisting of creating, storing, sharing and applying knowledge. Two main approaches towards KM are codification and personalization. The first focuses on capturing knowledge using technology and the latter on the process of socializing for sharing and creating knowledge. Social media are becoming very popular as individuals and also organizations learn how to use it. The primary applications of social media in a business context are marketing and recruitment. But there is also a huge potential for knowledge management in these organizations. For example, wikis can be used to collect organizational knowledge and social networking tools, which leads to exchanging new ideas and innovation. The interesting part of social media is that, by using them, one immediately starts to generate content that can be useful for the organization. Hence, they naturally combine the codification and personalisation approaches to KM. This book aims to provide an overview of new and innovative applications of social media and to report challenges that need to be solved. One example is the watering down of knowledge as a result of the use of organizational social media (Von Krogh, 2012).


Enterprise Social Networks Knowledge Management Knowledge Sharing Social Knowledge Management Social Media Web 2.0

Editors and affiliations

  • Remko Helms
    • 1
  • Jocelyn Cranefield
    • 2
  • Jurriaan van Reijsen
    • 3
  1. 1.Faculty of Management, Science and TechnologyOpen UniversityHeerlenThe Netherlands
  2. 2.School of Information ManagementVictoria University of WellingtonLambton Quay, Pipitea CampusNew Zealand
  3. 3.The Courseware CompanyUtrechtThe Netherlands

Bibliographic information

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