© 2017

Digital Government

Leveraging Innovation to Improve Public Sector Performance and Outcomes for Citizens

  • Svenja Falk
  • Andrea Römmele
  • Michael Silverman


  • Analyzes the contribution of digital technologies to achieving outcomes for citizens and national goals, e.g. inclusion, transparency, competitiveness

  • Presents a methodology to assess digitization maturity of Government institutions

  • Presents case studies from the US, Mexico, Brazil, India and Germany

  • Looks at regulatory implications of digital Government

  • Shows best practices for the implementation of governments’ digital strategies


Table of contents

  1. Front Matter
    Pages i-xiii
  2. Theory and Foundations of Digital Government

    1. Front Matter
      Pages 1-1
    2. Svenja Falk, Andrea Römmele, Michael Silverman
      Pages 3-23
    3. Michael Silverman
      Pages 63-82
  3. Country Studies

    1. Front Matter
      Pages 83-83
    2. Andrea Schwaiger Calvo, Cristian Campos
      Pages 85-103
    3. Myer Freimann, Joel Putnam
      Pages 105-128
    4. Marcus Vinicius Tenente Ahmar, Guilherme Alberto Almeida de Almeida
      Pages 129-147
    5. Sonalika Chaturvedi, Hariharan Sriram
      Pages 149-168
    6. Björn Fleischer, Yolanda Rother
      Pages 169-189
  4. Svenja Falk, Andrea Römmele, Michael Silverman
    Pages E1-E1

About this book


This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments’ digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.


Digital government Digital strategy Digital technologies E-governance Public sector Public sector performance

Editors and affiliations

  • Svenja Falk
    • 1
  • Andrea Römmele
    • 2
  • Michael Silverman
    • 3
  1. 1.AccentureBerlinGermany
  2. 2.Hertie School of GovernanceBerlinGermany
  3. 3.School of International and Public AffairsColumbia UniversityNew YorkUSA

About the editors

Svenja Falk is the Growth & Strategy and Research Director of Accenture for Health & Public Services globally. Svenja Falk has twenty years of international experience in corporate strategy, research and people management and held important leadership positions based out of Germany, India and Argentina.

Andrea Römmele is Professor for communication in politics and civil society at the Hertie School of Governance in Berlin. Her research lies in the field of digital media, political consulting and campaign research. She was a Fulbright Distinguished Chair at UC Santa Barbara in the academic year 2012/2013; she serves as a consultant to politics and the corporate world.

Michael Silverman is a Corporate Executive with global experience in strategic planning, program management, compliance, risk assessment and policy development. He is an adjunct associate professor at Columbia University’s School of International and Public Affairs and the recipient of a Fulbright appointment to its specialist roster in organizational management.

Bibliographic information

Industry Sectors
Finance, Business & Banking


“The book provide a useful resource for government policy makers and public sector researchers to develop best practices for evolving national strategies. … The book may also be useful for graduate students pursuing a course on e-governance in their public policy or public sector management programs; it provides a concise reference resource for taking up further research.” (C.S. Arora, Computing Reviews, April, 2018)​