Exploring Services Science

7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings

  • Theodor Borangiu
  • Monica Dragoicea
  • Henriqueta Nóvoa
Conference proceedings IESS 2016

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 247)

Table of contents

  1. Front Matter
    Pages I-XVI
  2. Service Exploration Theories and Processes

    1. Front Matter
      Pages 1-1
    2. Francesco Polese, Aurelio Tommasetti, Massimiliano Vesci, Luca Carrubbo, Orlando Troisi
      Pages 3-14
    3. Virginia Ecaterina Oltean, Theodor Borangiu, Monica Drăgoicea
      Pages 15-29
    4. Nikhil Zope, Anand Kumar, Doji Lokku
      Pages 60-71
  3. Modelling Service Requirements and Management of Business Processes

    1. Front Matter
      Pages 73-73
    2. Monica Drǎgoicea, Denisa Constantinescu, João Falcão e Cunha
      Pages 75-88
    3. Carlos E. Salgado, Ricardo J. Machado, Rita S. P. Maciel
      Pages 112-125
  4. Value Co-creation Through Knowledge Management and User-Centric Services

    1. Front Matter
      Pages 127-127
    2. Jesús Alcoba, Susan Mostajo, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron
      Pages 129-140
    3. Vera L. Miguéis, Henriqueta Nóvoa
      Pages 155-169
    4. Maria Vincenza Ciasullo, Francesco Polese, Orlando Troisi, Luca Carrubbo
      Pages 170-183
  5. Service Design Methodologies and Patterns

  6. Service Innovation and Strategy

    1. Front Matter
      Pages 235-235
    2. Isabel M. Horta, Ana S. Camanho, Teresa G. Dias, Samuel Niza
      Pages 237-250
    3. Luisa Varriale, Domenico Tafuri
      Pages 263-276
    4. Carlos Mendes, Nuno Silva, Marcelo Silva, Miguel Mira da Silva
      Pages 287-298
    5. Thang Le Dinh, Manh Chien Vu, Thuong-Cang Phan, Serge Théophile Nomo
      Pages 299-309
  7. IT-Based Service Engineering

    1. Front Matter
      Pages 311-311
    2. Francesco Bellini, Fabrizio D’Ascenzo, Iana Dulskaia, Marco Savastano
      Pages 313-326
    3. Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner
      Pages 327-342
    4. Anca Daniela Ionita, Cristina-Teodora Eftimie, Grace Lewis, Marin Litoiu
      Pages 355-364
  8. Servitization in Sustainable Manufacturing: Models and Information Technologies

    1. Front Matter
      Pages 365-365
    2. Octavian Morariu, Theodor Borangiu, Cristina Morariu, Silviu Răileanu
      Pages 367-383
    3. Yuval Cohen, Shai Rozenes, Maurizio Faccio
      Pages 384-391
  9. Product-Service Systems

    1. Front Matter
      Pages 417-417
    2. Pazanee Carpanen, Lia Patricío, Bernardo Ribeiro
      Pages 419-431
    3. Adrian Alexandrescu, Cristian Nicolae Buțincu, Mitică Craus
      Pages 444-456
    4. Barbara Resta, Paolo Gaiardelli, Sergio Cavalieri, Stefano Dotti
      Pages 457-470
  10. Business Software Services and Data-Driven Service Design

    1. Front Matter
      Pages 471-471
    2. Dragoş Dumitrescu, Mihai Carabaş
      Pages 473-484
    3. Min-Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Seunghwan Choi, Yongsung Park
      Pages 485-496
    4. Florin Stancu, Dan Popa, Loredana-Marsilia Groza, Florin Pop
      Pages 497-508
    5. Thang Le Dinh, Thuong-Cang Phan, Trung Bui, Manh Chien Vu
      Pages 509-521
    6. Mădălina Zamfir, Vladimir Florian, Alexandru Stanciu, Gabriel Neagu, Ştefan Preda, Gheorghe Militaru
      Pages 522-533

About these proceedings


This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.


Service science SOA – Service-oriented architectures Web services Service orchestration Business process management Semantic web description languages Servitization Health care information systems

Editors and affiliations

  • Theodor Borangiu
    • 1
  • Monica Dragoicea
    • 2
  • Henriqueta Nóvoa
    • 3
  1. 1.Faculty of Automatic Control & ComputersUniversity Politehnica of BucharestBucharestRomania
  2. 2.Faculty of Automatic Control & ComputersUniversity Politehnica of BucharestBucharestRomania
  3. 3. Faculty of Engineering - FEUPUniversity of PortoPortoPortugal

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science Computer Science (R0)
  • Print ISBN 978-3-319-32688-7
  • Online ISBN 978-3-319-32689-4
  • Series Print ISSN 1865-1348
  • Series Online ISSN 1865-1356
  • Buy this book on publisher's site
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