Exploring Services Science

7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings

  • Theodor Borangiu
  • Monica Dragoicea
  • Henriqueta Nóvoa

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 247)

Table of contents

  1. Front Matter
    Pages I-XVI
  2. Service Exploration Theories and Processes

    1. Front Matter
      Pages 1-1
    2. Francesco Polese, Aurelio Tommasetti, Massimiliano Vesci, Luca Carrubbo, Orlando Troisi
      Pages 3-14
    3. Virginia Ecaterina Oltean, Theodor Borangiu, Monica Drăgoicea
      Pages 15-29
    4. Nikhil Zope, Anand Kumar, Doji Lokku
      Pages 60-71
  3. Modelling Service Requirements and Management of Business Processes

    1. Front Matter
      Pages 73-73
    2. Monica Drǎgoicea, Denisa Constantinescu, João Falcão e Cunha
      Pages 75-88
    3. Carlos E. Salgado, Ricardo J. Machado, Rita S. P. Maciel
      Pages 112-125
  4. Value Co-creation Through Knowledge Management and User-Centric Services

    1. Front Matter
      Pages 127-127
    2. Jesús Alcoba, Susan Mostajo, Rowell Paras, Grace Cella Mejia, Romano Angelico Ebron
      Pages 129-140
    3. Vera L. Miguéis, Henriqueta Nóvoa
      Pages 155-169
    4. Maria Vincenza Ciasullo, Francesco Polese, Orlando Troisi, Luca Carrubbo
      Pages 170-183
  5. Service Design Methodologies and Patterns

    1. Front Matter
      Pages 185-185
    2. Aminur Rahman Khan, Adrian Vilcu, Md. Sharif Uddin, Cristiana Istrate
      Pages 201-212

About these proceedings


This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.


Service science SOA – Service-oriented architectures Web services Service orchestration Business process management Semantic web description languages Servitization Health care information systems

Editors and affiliations

  • Theodor Borangiu
    • 1
  • Monica Dragoicea
    • 2
  • Henriqueta Nóvoa
    • 3
  1. 1.Faculty of Automatic Control & ComputersUniversity Politehnica of BucharestBucharestRomania
  2. 2.Faculty of Automatic Control & ComputersUniversity Politehnica of BucharestBucharestRomania
  3. 3. Faculty of Engineering - FEUPUniversity of PortoPortoPortugal

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-32689-4
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science
  • Print ISBN 978-3-319-32688-7
  • Online ISBN 978-3-319-32689-4
  • Series Print ISSN 1865-1348
  • Series Online ISSN 1865-1356
  • About this book
Industry Sectors
Energy, Utilities & Environment