Building Trust and Constructive Conflict Management in Organizations

  • Patricia Elgoibar
  • Martin Euwema
  • Lourdes Munduate

Part of the Industrial Relations & Conflict Management book series (IRCM)

Table of contents

  1. Front Matter
    Pages i-xix
  2. Patricia Elgoibar, Lourdes Munduate, Martin Euwema
    Pages 1-13
  3. Ana Belén García, Erica Pender, Patricia Elgoibar
    Pages 29-51
  4. Dean Tjosvold, Paulina Wan, Moureen M. L. Tang
    Pages 53-74
  5. Roy Lewicki, Patricia Elgoibar, Martin Euwema
    Pages 93-117
  6. Leire Gartzia, Alejandro Amillano, Josune Baniandrés
    Pages 195-211
  7. Lourdes Munduate, Martin Euwema, Patricia Elgoibar
    Pages 213-230

About this book


This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations.  Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.


Building Trust Collective Bargaining Constructive Conflict Management Gender and Industrial Relations Improved Employment Relations in Organizations Industrial Relations in Organizations Trust Repair

Editors and affiliations

  • Patricia Elgoibar
    • 1
  • Martin Euwema
    • 2
  • Lourdes Munduate
    • 3
  1. 1.IESEG Sch of MgntParisFrance
  2. 2.Faculty of PsychologyUniversity of LeuvenLeuvenBelgium
  3. 3.Faculty of PsychologyUniversity of SevilleSevilleSpain

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods