Social Media for Government Services

  • Surya Nepal
  • Cécile Paris
  • Dimitrios Georgakopoulos

Table of contents

  1. Front Matter
    Pages i-xii
  2. Introduction and Case Studies

  3. Systems and Applications

    1. Front Matter
      Pages 167-167
    2. Cécile Paris, Surya Nepal
      Pages 169-196
    3. Surya Nepal, Cecile Paris, Sanat Bista
      Pages 197-220
    4. Stephen Wan, Cécile Paris, Dimitrios Georgakopoulos
      Pages 221-246
    5. Robert Power, Bella Robinson, Catherine Wise
      Pages 247-270
    6. Islam A. Hassan, Adegboyega Ojo, Lukasz Porwol
      Pages 293-324
    7. S. M. Grant-Muller, A. Gal-Tzur, E. Minkov, T. Kuflik, S. Nocera, I. Shoor
      Pages 325-366
    8. Aibek Musaev, De Wang, Calton Pu
      Pages 395-409

About this book


This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as:  benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.


Gamification Topic modelling Visualisation Internet government services On-line government services Social media government Social media services Disaster management Hazard detection Crowdsourcing Public services

Editors and affiliations

  • Surya Nepal
    • 1
  • Cécile Paris
    • 2
  • Dimitrios Georgakopoulos
    • 3
  1. 1.CSIRO Data61MarsfieldAustralia
  2. 2.Services FlagshipCSIRO Data61SydneyAustralia
  3. 3.RMIT UniversityMelbourneAustralia

Bibliographic information