© 2016

Advances in Managing Humanitarian Operations

  • Christopher W. Zobel
  • Nezih Altay
  • Mark P. Haselkorn


  • First book to examine the three distinct problem areas of disaster relief, development aid, and community aid

  • First book to examine these problems from a service operations perspective

  • Editors are among the most prominent researchers in the field, as are many of the contributors


Table of contents

  1. Front Matter
    Pages i-xxiv
  2. Christopher W. Zobel, Nezih Altay, Mark P. Haselkorn
    Pages 1-7
  3. José Holguín-Veras, Miguel Jaller, Felipe Aros-Vera, Johanna Amaya, Trilce Encarnación, Tricia Wachtendorf
    Pages 33-57
  4. Graham Heaslip, Ira Haavisto, Gyöngyi Kovács
    Pages 59-78
  5. Laura Rock Kopczak, Gregory Matthews
    Pages 79-109
  6. Sara Hasani, Ramzi El-Haddadeh, Emel Aktas
    Pages 111-133
  7. Rebecca Walton, Robin Mays, Mark Haselkorn
    Pages 135-157
  8. Cigdem Gonul Kochan, Shailesh S. Kulkarni, David R. Nowicki
    Pages 185-204
  9. Catherine Decouttere, Nico Vandaele, Stef Lemmens, Mauro Bernuzzi
    Pages 205-227
  10. Irem Sengul Orgut, Luther G. Brock III, Lauren Berrings Davis, Julie Simmons Ivy, Steven Jiang, Shona D. Morgan et al.
    Pages 229-256
  11. Back Matter
    Pages 281-283

About this book


This volume provides a survey of current research problems and results in humanitarian operations research.  Additionally, it discusses existing applications of humanitarian operations research, and considers new research efforts that clearly extend existing research and applications.The book is divided into three sections that provide an overview of the subject, a look at the theory, and an examination of applications.

The overview section presents chapters on modeling approaches and metrics to evaluate nonprofit operations; chief findings of fieldwork research in disaster response logistics;the use of cash as a form of relief; and measuring markets that supply cash-based humanitarian interventions.

The theory section includes chapters that examine the partner proliferation problem in disaster response networks; a case study of humanitarian logistics that examines how humanitarian culture informs change adoption; and a look at the current state of the art for information visibility in humanitarian operations.

Finally, the application section focuses on blood products, vaccines, and food assistance, with individual chapters on efficient inventorying and distribution of blood products during disasters; a detailed look at modeling in the context of the vaccine supply chain; a framework for achieving equity, effectiveness, and efficiency in food bank operations; and a spatio-temporal vulnerability assessment of the resilience of a population affected by sudden lack of food.


Civil-Military Coordination Community Aid Development Aid Disaster Relief Humanitarian Operations Service Operations

Editors and affiliations

  • Christopher W. Zobel
    • 1
  • Nezih Altay
    • 2
  • Mark P. Haselkorn
    • 3
  1. 1.BIT DepartmentVirginia TechBlacksburgUSA
  2. 2.Department of ManagementDePaul UniversityChicagoUSA
  3. 3.HCDE DepartmentUniversity of WashingtonSeattleUSA

About the editors

Nezih Altay is an Associate Professor at the Driehaus College of Business of DePaul University. He earned his PhD in Operations Management from Texas A&M University. Dr. Altay is an experienced and highly qualified teacher-scholar. His research specializes in after-sale service operations, disruption management and humanitarian supply chains. He has published his research in leading academic journals and presented in national and international arenas. He co-edited a book titled Service Parts Management: Demand Forecasting and Inventory Control that was published also with Springer. He is the co-Editor-in-chief for the Journal of Humanitarian Logistics & Supply Chain Management, and directs the Master program in Supply Chain Management at DePaul University.

Mark Haselkorn is a Professor of Human Centered Design & Engineering at the University of Washington. He is Director of the new university Center on Collaborative Systems for Security, Safety & Regional Resilience (CoSSaR) and currently leads the Maritime Operations Information Sharing (MOISA) project, a research partnership sponsored by three Federal Agencies -- DHS Interagency Operations Center (IOC), Program Manager for the Information Sharing Environment (PM-ISE), and National Maritime Intelligence-Integration Office (NMIO) – with the goal of better understanding and enhancing the information sharing requirements for regional mariti

me safety and security. He also is a lead investigator on an AHRQ R01 to develop work and information centered methods for achieving evidence-based health information technology. Dr. Haselkorn also conducts research for the Red Cross Global Disaster Preparedness Center and has completed an NSF initiative to define the emerging frontier of "Humanitarian Service Science & Engineering." He has worked with the military on a number of projects, including the integration of DOD and VA electronic medical records and the Air Force’s strategic management of ICT under the threat of Y2K (a study published by the National Research Council). Dr. Haselkorn has conducted foundational research in the area of intelligent transportation systems, including development of the first Web-based real-time traveler information system (Traffic Reporter, 1990). He is Past President of the IEEE Professional Communication Society, has served on ISO/IEC-JTC1, is a member of the IEEE Medical Technology Policy Committee, and was a founding Board Member of the International Community on Information Systems for Crisis Response and Management (ISCRAM).

Christopher W. Zobel is the R.B. Pamplin Professor of Business Information Technology at the Pamplin College of Business, Virginia Tech University.  He earned a Ph.D. in Systems Engineering from the University of Virginia, and an M.S. in Mathematics from the University of North Carolina at Chapel Hill.  His primary re

search interests include disaster operations management and humanitarian supply chains, and he has published his work in journals such as Decision Sciences, Decision Support Systems, and the Journal of Humanitarian Logistics and Supply Chain Management, among others.  Dr. Zobel is one of the Co-Directors of Virginia Tech's Interdisciplinary Graduate Education Program in Disaster Resilience, and he was a 2015 Fulbright Scholar to Germany.  He is on the Board of Directors of the International Association for the Study of Information Systems for Crisis Response and Management (ISCRAM) and an active member of the Decision Sciences Institute (DSI) and the Institute for Operations Research and the Management Sciences (INFORMS).

Bibliographic information

  • Book Title Advances in Managing Humanitarian Operations
  • Editors Christopher W. Zobel
    Nezih Altay
    Mark P. Haselkorn
  • Series Title International Series in Operations Research & Management Science
  • Series Abbreviated Title Int.Ser.Operations Res.
  • DOI
  • Copyright Information Springer International Publishing Switzerland 2016
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-3-319-24416-7
  • Softcover ISBN 978-3-319-79623-9
  • eBook ISBN 978-3-319-24418-1
  • Series ISSN 0884-8289
  • Series E-ISSN 2214-7934
  • Edition Number 1
  • Number of Pages XXIV, 283
  • Number of Illustrations 20 b/w illustrations, 32 illustrations in colour
  • Topics Operations Research/Decision Theory
    Operations Research, Management Science
  • Buy this book on publisher's site
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