Achieving Competitive Advantage through Quality Management

  • Marta Peris-Ortiz
  • José Álvarez-García
  • Carlos Rueda-Armengot

Table of contents

  1. Front Matter
    Pages i-xi
  2. Marta Peris-Ortiz, María de la Cruz del Río-Rama, José Álvarez-García
    Pages 1-16
  3. Júlio Mendes, Luís Coelho, Joana Mendes
    Pages 33-48
  4. Francisco J. Carmona-Márquez, Emilio P. Díez-de Castro, Adolfo E. Vázquez-Sánchez, Antonio L. Leal-Rodríguez
    Pages 49-73
  5. José Álvarez-García, María de la Cruz del Río-Rama, Mercedes Vila-Alonso
    Pages 75-93
  6. Laura Caso, Víctor Iglesias, Francisco Javier De La Ballina
    Pages 95-110
  7. Arturo Calvo-Mora, Antonio Navarro-García, Rafael Periañez-Cristóbal
    Pages 111-132
  8. Sofía Estelles-Miguel, María Amalia Moreno Más, José Miguel Albarracín Guillem, Marta Elena Palmer Gato
    Pages 133-142
  9. Camilo Prado-Román, Carlos del Castillo-Peces, Carmelo Mercado-Idoeta, Julian del Castillo-Peces
    Pages 143-154
  10. Alicia Blanco-González, Ana Cruz-Suárez, Francisco Díez-Martín
    Pages 155-169
  11. Pedro Domingues, Paulo Sampaio, Pedro Arezes
    Pages 171-189
  12. Rui Pedro Lopes, José Álvarez-García, Encarnación González-Vázquez
    Pages 191-203
  13. Alberto Vaquero-García, Francisco Jesús Ferreiro-Seoane, Carlos Rueda-Armengot
    Pages 205-217
  14. Margarida Saraiva, Jorge Casas Novas, Patrícia Guerreiro Gomes
    Pages 219-231
  15. Luc Honore Petnji Yaya, Frederic Marimón, Marti Casadesús, Josep Llach
    Pages 233-251
  16. Ramón Barrera-Barrera, Antonio Navarro-García, Manuel Rey-Moreno
    Pages 265-277
  17. María Dolores Sánchez-Fernández, Alfonso Vargas-Sánchez, Paula C. Remoaldo
    Pages 279-291
  18. Back Matter
    Pages 307-312

About this book


This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. 

In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers.

Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.


EFQM Certification ISO Certification Management Control Systems Service Quality Total Quality Management

Editors and affiliations

  • Marta Peris-Ortiz
    • 1
  • José Álvarez-García
    • 2
  • Carlos Rueda-Armengot
    • 3
  1. 1.Department of Business AdministrationUniversitat Politècnica de València, Departamento de organización de EmpresasValenciaSpain
  2. 2.Departamento de Economia Financiera y ContabilidadFacultad de Estudios Empresariales y Turismo; Universidad de ExtremaduraCáceresSpain
  3. 3.Department of Business AdministrationUniversitat Politècnica de València, Departamento de organización de EmpresasValenciaSpain

Bibliographic information

Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking