Personal and Organizational Excellence through Servant Leadership

Learning to Serve, Serving to Lead, Leading to Transform

  • Sen Sendjaya

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-ix
  2. Sen Sendjaya
    Pages 1-13
  3. Sen Sendjaya
    Pages 15-38
  4. Sen Sendjaya
    Pages 39-49
  5. Sen Sendjaya
    Pages 51-69
  6. Sen Sendjaya
    Pages 71-78
  7. Sen Sendjaya
    Pages 79-89
  8. Sen Sendjaya
    Pages 91-101
  9. Sen Sendjaya
    Pages 103-116
  10. Sen Sendjaya
    Pages 117-130
  11. Back Matter
    Pages 131-136

About this book


​This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ritz-Carlton, and ServiceMaster apply servant leadership. Servant leadership is an intellectually compelling and emotionally satisfying theory of leadership with relevance and application to the workplace settings. Based on multiple rigorous studies in the Western and Eastern contexts, the book outlines the six dimensions of servant leadership and the impacts they have on key outcomes such as citizenship behaviors, job satisfaction, team creativity and innovation, and organizational performance. The book outlines a measurement instrument that can be used for leadership assessment, selection, and training purposes, and to develop strategies to leverage the six behavioral dimensions of servant leadership at the personal, team, and organizational level.


Leadership Assessment Leadership Development Leadership Training Organizational Excellence Personal Excellence Servant Leadership

Authors and affiliations

  • Sen Sendjaya
    • 1
  1. 1.Department of ManagementMonash UniversityCaulfield EastAustralia

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods