Servitization in Industry

  • Gunter Lay

Table of contents

  1. Front Matter
    Pages i-xv
  2. Gunter Lay
    Pages 1-20
  3. Servitization by Sector

    1. Front Matter
      Pages 21-21
    2. Paolo Gaiardelli, Lucrezia Songini, Nicola Saccani
      Pages 55-72
    3. Giacomo Copani
      Pages 109-130
    4. Daniela Buschak, Gunter Lay
      Pages 131-150
    5. Lars Witell, Per Myhrén, Bo Edvardsson, Anders Gustafsson, Nina Löfberg
      Pages 151-164
  4. Servitization by Manufacturers’ Operational Departments

    1. Front Matter
      Pages 177-177
    2. Taru Hakanen, Minna Kansola, Katri Valkokari
      Pages 191-209
    3. Jakob Ebeling, Thomas Friedli, Elgar Fleisch, Heiko Gebauer
      Pages 229-245
    4. Nicola Saccani, Marco Perona
      Pages 247-262
    5. Martin Spring, Juliana Santos
      Pages 263-275
    6. Sabine Biege
      Pages 295-313
    7. Matthias Gotsch, Christiane Hipp, Petra Jung Erceg, Nadezda Weidner
      Pages 315-330
  5. Conclusions

About this book


Presenting both a comprehensive collection of sectorial studies of servitization in manufacturing industries, on the one hand, and research investigating the necessity to adapt various processes and departments of manufacturing companies to servitized business models, on the other, ‘Servitization in Industry’ informs the scientific and managerial servitization debate with recent data regarding industrial servitization models.

This book provides detailed analyses of manufacturing sectors that elucidate the options and barriers related to servitization from a sector-based perspective. This sector-based approach allows for an individual and in-depth examination of recent relationships among manufacturers and their clients by explaining leads and lags in servitization.

Serving to maximize reader insight into the specific characteristics of different sectors with their barriers and potentials, the book presents frameworks for successful servitization of the core sectors in European manufacturing industries which include: aeronautics; automotive, ICT, chemical industries and different engineering sectors, amongst others.

The detailed picture of servitization needs for adapting processes and departments of manufacturers indicates the practical implications for enterprises intending to servitize. A series of questions are addressed from the perspective of strategic management, marketing, accounting and innovation centers by pooling and summarizing key findings.


Customer Oriented Solutions Industrial Services Product Related Services Product-Service-Systems Servitization in Industry

Editors and affiliations

  • Gunter Lay
    • 1
  1. 1.Fraunhofer Institute for Systems and Innovation Research ISIKarlsruheGermany

Bibliographic information

  • DOI
  • Copyright Information Springer International Publishing Switzerland 2014
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-319-06934-0
  • Online ISBN 978-3-319-06935-7
  • Buy this book on publisher's site
Industry Sectors
Materials & Steel
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Energy, Utilities & Environment
Oil, Gas & Geosciences