© 2014

Inductive Fuzzy Classification in Marketing Analytics

  • Provides a solid foundation of fuzzy classification and inductive logic and their application in marketing

  • Includes a case study of a real world application at a financial institute

  • Visualizes the abstract concepts with numerous illustrations


Part of the Fuzzy Management Methods book series (FMM)

Table of contents

  1. Front Matter
    Pages i-xx
  2. Michael Kaufmann
    Pages 1-5
  3. Michael Kaufmann
    Pages 7-34
  4. Michael Kaufmann
    Pages 35-58
  5. Michael Kaufmann
    Pages 59-75
  6. Michael Kaufmann
    Pages 77-82
  7. Back Matter
    Pages 83-125

About this book


To enhance marketing analytics, approximate and inductive reasoning can be applied to handle uncertainty in individual marketing models. This book demonstrates the use of fuzzy logic for classification and segmentation in marketing campaigns. Based on practical experience as a data analyst and on theoretical studies as a researcher, the author explains fuzzy classification, inductive logic, and the concept of likelihood, and introduces a blend of Bayesian and Fuzzy Set approaches, allowing reasonings on fuzzy sets that ​are derived by inductive logic. By application of this theory, the book guides the reader towards a gradual segmentation of customers which can enhance return on targeted marketing campaigns. The algorithms presented can be used for visualization, selection and prediction. The book shows how fuzzy logic can complement customer analytics by introducing fuzzy target groups. This book is for researchers, analytics professionals, data miners and students interested in fuzzy classification for marketing analytics.


Data mining Fuzzy classification Fuzzy set Inductive logic Marketing analytics Segmentation

Authors and affiliations

  1. 1.Engineering and ArchitectureLucerne University of Applied Sciences and ArtsHorwSwitzerland

About the authors

Michael Kaufmann is a computer scientist with specialization in analytics and machine learning. Currently he is working as a business analyst at FIVE Informatik, where he consults executive boards of small and medium enterprises. He was data architect at Swiss Mobiliar and a Data Warehouse Analyst at Post Finance. He is a postdoctoral researcher publishing scientific articles on applications of fuzzy classification. He got his degree of Doctor Scientiarum Informaticarum (Dr. sc. Inf.) in 2012 and his Master's and Bachelor's degrees in Computer Science in 2004 and 2005, respectively, from the University of Fribourg, Switzerland.

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Finance, Business & Banking