© 2014

Exploring Services Science

5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings

  • Mehdi Snene
  • Michel Leonard


  • Proceedings of the 5th International Conference on Exploring Services Science

Conference proceedings IESS 2014

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 169)

Table of contents

  1. Front Matter
  2. Theodor Borangiu, Virginia Ecaterina Oltean, Monica Drǎgoicea, João Falcão e Cunha, Iulia Iacob
    Pages 1-16
  3. Monica Drăgoicea, Theodor Borangiu, João Falcão e Cunha, Virginia Ecaterina Oltean, José Faria, Ştefan Rădulescu
    Pages 17-30
  4. Muriel Foulonneau, Sébastien Martin, Slim Turki
    Pages 31-39
  5. Garyfallos Fragidis, Dimitri Konstantas, Dimitri Paschaloudis
    Pages 40-55
  6. Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 56-71
  7. Natalia Kryvinska, Sebastian Kaczor, Christine Strauss, Michal Greguš
    Pages 72-81
  8. Maryam Razavian, Patricia Lago, Jaap Gordijn
    Pages 92-107
  9. Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 108-123
  10. Alessandro Zardini, Cecilia Rossignoli, Lapo Mola, Marco De Marco
    Pages 124-137
  11. Back Matter

About these proceedings


Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering, and service discovery.


SOA Web services mobile services offshoring outsourcing service science service-oriented architectures

Editors and affiliations

  • Mehdi Snene
    • 1
  • Michel Leonard
    • 1
  1. 1.University of GenevaGenevaSwitzerland

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Finance, Business & Banking