© 2020

Chatbot Research and Design

Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19–20, 2019, Revised Selected Papers

  • Asbjørn Følstad
  • Theo Araujo
  • Symeon Papadopoulos
  • Effie Lai-Chong Law
  • Ole-Christoffer Granmo
  • Ewa Luger
  • Petter Bae Brandtzaeg
Conference proceedings CONVERSATIONS 2019

Part of the Lecture Notes in Computer Science book series (LNCS, volume 11970)

Also part of the Information Systems and Applications, incl. Internet/Web, and HCI book sub series (LNISA, volume 11970)

Table of contents

  1. Front Matter
    Pages i-xii
  2. User and Communication Studies

    1. Front Matter
      Pages 1-1
    2. Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck
      Pages 19-33
    3. Carolin Ischen, Theo Araujo, Hilde Voorveld, Guda van Noort, Edith Smit
      Pages 34-48
  3. User Experience and Design

    1. Front Matter
      Pages 49-49
    2. Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
      Pages 79-93
  4. Chatbots for Collaboration

    1. Front Matter
      Pages 111-111
    2. Oda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya et al.
      Pages 113-126
    3. Patrick McAllister, James Kerr, Michael McTear, Maurice Mulvenna, Raymond Bond, Karen Kirby et al.
      Pages 127-142
    4. Kaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma, Iikka Pietilä
      Pages 143-157
  5. Application Area: Chatbots for Customer Service

About these proceedings


This book constitutes the refereed proceedings of the Third International Workshop on Chatbot Research and Design, CONVERSATIONS 2019, held in Amsterdam, The Netherlands, in November 2019. The 18 revised full papers presented in this volume were carefully reviewed and selected from 31 submissions.
The papers are grouped in the following topical sections: user and communication studies user experience and design, chatbots for collaboration, chatbots for customer service, and chatbots in education.


chatbots conversational user interfaces communication studies user experience chatbot frameworks interaction design chatbots for collaboration chatbots for customer service chatbots in education Natural Language Processing engineering multiagent systems signal processing speech recognition argumentation autonomous agents programming languages dialogue formal logic

Editors and affiliations

  1. 1.SINTEFOsloNorway
  2. 2.University of AmsterdamAmsterdamThe Netherlands
  3. 3.CERTH-ITIThessalonikiGreece
  4. 4.University of LeicesterLeicesterUK
  5. 5.University of AgderGrimstadNorway
  6. 6.University of EdinburghEdinburghUK
  7. 7.University of OsloOsloNorway

Bibliographic information

Industry Sectors
IT & Software