Engagement of Intercultural Project Customers

A Relational Model

  • Patrick Lückmann

Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Back Matter
    Pages 233-263

About this book


This book examines the effective and appropriate integration of project customers in intercultural settings. It first presents the theoretical background and the state of the art in intercultural project stakeholder management. The book then describes the use of qualitative and quantitative (Delphi survey) methods to produce a dataset, and the development of a relational model for customer engagement in intercultural projects based on this dataset.   

The book can be used to inform future research in the area of international project management, while also serving as a guide for project management practitioners who need to engage culturally diverse users, sponsors and customers.


Stakeholder management Intercultural management Costumer integration Models of intercultural competence Project costumer integration and engagement Relational model for engaging costumers

Authors and affiliations

  • Patrick Lückmann
    • 1
  1. 1.FOM University of Applied SciencesDortmundGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Nature Switzerland AG 2020
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-030-39484-4
  • Online ISBN 978-3-030-39485-1
  • Series Print ISSN 1431-1941
  • Series Online ISSN 2197-716X
  • Buy this book on publisher's site
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