© 2020

Information and Communication Technologies in Tourism 2020

Proceedings of the International Conference in Surrey, United Kingdom, January 08–10, 2020

  • Julia Neidhardt
  • Wolfgang Wörndl
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Social Media

    1. Front Matter
      Pages 1-1
    2. Naoki Shibata, Hiroto Shinoda, Hidetsugu Nanba, Aya Ishino, Toshiyuki Takezawa
      Pages 27-37
  3. Destinations

    1. Front Matter
      Pages 51-51
    2. Meng-Mei Chen, Andreina Irene Ramon Scovino
      Pages 53-64
    3. Francisco Femenia-Serra, Ulrike Gretzel
      Pages 65-78
    4. Irem Onder, Bozana Zekan, Nusret Araz
      Pages 92-102
    5. Adriana Wacker, Aleksander Groth
      Pages 103-114
  4. Recommendation and Decision Making

    1. Front Matter
      Pages 115-115
    2. David Massimo, Francesco Ricci
      Pages 130-141
  5. Virtual and Augmented Reality

    1. Front Matter
      Pages 155-155
    2. Heidrun Föhn, Sonja Böckler, Fabio Baumgartner, René Bauer, Ulrich Götz
      Pages 157-168
    3. Jasmin Hopf, Melina Scholl, Barbara Neuhofer, Roman Egger
      Pages 169-180

About these proceedings


Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed at the conference and highlights various topics within the field, including social media, destination marketing, recommender systems and decision-making, virtual and augmented reality, technology in tourism, and research on hotels and activities. Readers will find a wealth of state-of-the-art insights and ideas on how information and communication technologies can be applied in travel and tourism.


eTourism research ICT in tourism Information technology in tourism Advances in digital tourism Tourism development research Innovation in tourism ENTER 2020 conference IFITT conference proceedings eTourism conference Social media analytics Recommender systems in tourism eTourism research

Editors and affiliations

  • Julia Neidhardt
    • 1
  • Wolfgang Wörndl
    • 2
  1. 1.Institute of Information Systems EngineeringTU WienViennaAustria
  2. 2.Chair of Connected MobilityTU MunichGarchingGermany

About the editors

Julia Neidhardt is a researcher at the Faculty of Informatics at TU Wien, Austria. She has a background in mathematics and computer science, and her research interests include picture-based travel recommender systems, predictive models of touristic behavior and peer influence in online social networks. Dr. Neidhardt has published over 30 papers in peer-reviewed journals and conferences. She was co-chair of the Workshop on Recommenders in Tourism (RecTour) at the ACM RecSys Conference in the last four years and research track co-chair of ENTER 2019.

Wolfgang Wörndl is a senior researcher and lecturer at the Department of Informatics at TU Munich (TUM), Germany. He obtained diploma degrees in both computer science and business and holds a doctoral degree in computer science from TUM. His current research focuses on interactive recommender systems in mobile scenarios such as travel and tourism. He co-organized and served as program committee member for a large number of journals, conferences and workshops, e.g. local chair of ACM MobiSys 2018 and co-chair of the Workshop on Recommenders in Tourism (RecTour) at the ACM RecSys Conference.

Bibliographic information