© 2020

Improving Healthcare Services

Coproduction, Codesign and Operations


Table of contents

  1. Front Matter
    Pages i-xvii
  2. Sharon J. Williams, Lynne Caley
    Pages 1-13
  3. Sharon J. Williams, Lynne Caley
    Pages 15-24
  4. Sharon J. Williams, Lynne Caley
    Pages 25-38
  5. Sharon J. Williams, Lynne Caley
    Pages 39-54
  6. Sharon J. Williams, Lynne Caley
    Pages 91-102
  7. Back Matter
    Pages 119-120

About this book


Building on co-author Sharon Williams’ previous title Improving Healthcare Operations, this book examines the role of co-design and coproduction in health and social care. Extending current thinking on coproduction in healthcare and how this can be operationalised, this book opens a discussion around how it can contribute to improvement. Providing a number of case studies, it links previous public service management, operations management and supply chain management research by extending and translating these core design and improvement principles into health and social care. Considering the wider role of patients, communities and other stakeholders it will challenge and develop existing thinking in relation to co-design, coproduction and redesign of services.


public service management operations management supply chain management healthcare management coproduction codesign patients healthcare services

Authors and affiliations

  1. 1.College of Human & Health SciencesSwansea UniversitySwanseaUK
  2. 2.Consolidated Caley LtdPeterboroughUK

About the authors

Sharon Williams is Professor and Lead of the Swansea Centre for Improvement and Innovation at the College of Human & Health Sciences, Swansea University, UK. Previously, she was an Improvement Science Fellow sponsored by the Health Foundation. Before joining Swansea Sharon was a lecturer in Logistics and Operations Management at Cardiff Business School, UK, and a senior member of the Clinical Systems Improvement team at Warwick University Medical School, UK. Her research looks at co-production and the design of patient care pathways using improvement and redesign techniques originating largely from other sectors.


Lynne Caley has worked as an independent consultant for the past 14 years primarily in the field of improvement science, with a particular interest in evaluation and measurement. She has a first degree in economics from Cambridge and a doctorate from University of Sussex, UK; her thesis was concerned with work-related learning. Before becoming a consultant Lynne worked with and for the Universities of Cambridge, Warwick, Leeds and Swansea.  Until recently Lynne was a Trustee of the Clinical Human Factors Group, and she maintains a deep interest in patient safety and human factors relevant to the delivery of safe healthcare.

Bibliographic information

  • Book Title Improving Healthcare Services
  • Book Subtitle Coproduction, Codesign and Operations
  • Authors Sharon J. Williams
    Lynne Caley
  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2020
  • Publisher Name Palgrave Pivot, Cham
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-3-030-36497-7
  • Softcover ISBN 978-3-030-36500-4
  • eBook ISBN 978-3-030-36498-4
  • Edition Number 1
  • Number of Pages XVII, 120
  • Number of Illustrations 7 b/w illustrations, 0 illustrations in colour
  • Topics Operations Management
    Health Care Management
  • Buy this book on publisher's site
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