Hybrid Virtual Teams in Shared Services Organizations

Practices to Overcome the Cooperation Problem

  • Thomas Afflerbach

Part of the Progress in IS book series (PROIS)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Thomas Afflerbach
    Pages 1-8
  3. Thomas Afflerbach
    Pages 9-50
  4. Thomas Afflerbach
    Pages 51-84
  5. Thomas Afflerbach
    Pages 85-113
  6. Thomas Afflerbach
    Pages 115-139
  7. Thomas Afflerbach
    Pages 141-180
  8. Thomas Afflerbach
    Pages 181-203
  9. Thomas Afflerbach
    Pages 205-208

About this book


This book focuses on virtual teams, which are fraught with cooperation problems. It offers novel insights into how team members experience and overcome these problems by empirically studying hybrid virtual teams in Shared Services Organizations. It firstly enhances the reader’s understanding of contextual challenges relating to cooperation and shows how members of such teams experience faultlines through distance, disconnection through reliance on communication technology and discontinuity through temporality of team composition. Secondly, it explores how they use 22 practices to overcome the cooperation problem, which can be categorized as strategies of identity constructing, trusting and virtual peer monitoring. Lastly, the study analyzes the role of technology, demonstrating that state-of-the-art media can facilitate, but not ensure the use of these strategies and practices. As such, the book has implications for both researchers and practitioners.


Interpersonal trust Peer monitoring Team identification Hybrid virtual teams Shared service organization Faultlines Cooperation problem Field study

Authors and affiliations

  • Thomas Afflerbach
    • 1
  1. 1.Department of Cooperative StudiesBerlin School of Economics and Law, University of Applied SciencesBerlinGermany

Bibliographic information

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