© 2019

Progress in Performance Management

Industry Insights and Case Studies on Principles, Application Tools, and Practice

  • Brings together principles, methods, and standards of performance management for practitioners

  • Provides best-practices and case studies to demonstrate progress in performance measurement

  • Analyzes contemporary performance management models and frameworks


Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xxviii
  2. Marc Helmold, Warda Samara
    Pages 1-24
  3. Marc Helmold, Warda Samara
    Pages 25-37
  4. Marc Helmold
    Pages 39-49
  5. Marc Helmold
    Pages 51-66
  6. Marc Helmold
    Pages 67-90
  7. Marc Helmold
    Pages 91-98
  8. Marc Helmold
    Pages 99-110
  9. Marc Helmold
    Pages 111-122
  10. Marc Helmold
    Pages 123-129
  11. Marc Helmold
    Pages 131-148
  12. Marc Helmold, Warda Samara
    Pages 149-154
  13. Marc Helmold, Warda Samara
    Pages 155-159
  14. Marc Helmold, Warda Samara
    Pages 165-179

About this book


This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.

Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.


Performance measurement tools The QCD-plus alpha concept Conducting performance management audits SMART-methodology for KPI definitions Quantitative vs. qualitative KPIs Performance management in upstream value chains Performance management in operations Performance management case studies Performance and quality management Performance management methodologies

Authors and affiliations

  1. 1.IUBHBerlinGermany
  2. 2.IUBHBerlinGermany

About the authors

Dr. Marc Helmold is full-time Professor at the IUBH International University, Berlin campus (Germany). He teaches Bachelor, Master and MBA students on international negotiations, performance management, general management, strategic management and supply chain management. Prior to this position, he held several top management positions in automotive and railway companies. 

Warda Samara (Master in Leadership Management) graduated from the IUBH International University, and currently negotiates for non-profit organizations in the Middle-East. Moreover, she works for non-governmental organisations in Palestine and other countries.

Bibliographic information

  • Book Title Progress in Performance Management
  • Book Subtitle Industry Insights and Case Studies on Principles, Application Tools, and Practice
  • Authors Marc Helmold
    Warda Samara
  • Series Title Management for Professionals
  • Series Abbreviated Title Management for Professionals
  • DOI
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management Business and Management (R0)
  • Hardcover ISBN 978-3-030-20533-1
  • Softcover ISBN 978-3-030-20536-2
  • eBook ISBN 978-3-030-20534-8
  • Series ISSN 2192-8096
  • Series E-ISSN 2192-810X
  • Edition Number 1
  • Number of Pages XXVIII, 179
  • Number of Illustrations 90 b/w illustrations, 0 illustrations in colour
  • Topics Business Strategy/Leadership
    Operations Management
    Human Resource Management
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking