Putting Design Thinking to Work

How Large Organizations Can Embrace Messy Institutions to Tackle Wicked Problems

  • Steven Ney
  • Christoph Meinel

Part of the Understanding Innovation book series (UNDINNO)

Table of contents

  1. Front Matter
    Pages i-viii
  2. Steven Ney, Christoph Meinel
    Pages 1-19
  3. Steven Ney, Christoph Meinel
    Pages 21-42
  4. Steven Ney, Christoph Meinel
    Pages 43-72
  5. Steven Ney, Christoph Meinel
    Pages 73-91
  6. Steven Ney, Christoph Meinel
    Pages 113-145
  7. Steven Ney, Christoph Meinel
    Pages 147-167
  8. Steven Ney, Christoph Meinel
    Pages 169-192

About this book


This book discusses how the methods and mindsets of design thinking empower large organizations to create groundbreaking innovations. Arguing that innovations must effectively tackle so-called “wicked problems,” it shows how design thinking enables managers and innovators to create the organizational spaces and practices needed for breakthrough innovations. Design thinking equips actors with the tools and methods for harnessing the creative tensions inherent in pluralist, often conflicting disciplinary approaches. This, however, requires the transformation of contemporary organizational cultures away from monolithic, integrated models (or identities) toward more pluralist, dynamic and flexible institutional identities. Based on real-world cases from a wide range of organizations around the globe, the book offers managers and innovators practical guidance on initiating and managing the cultural transformations required for effective innovation.


Design Thinking Cultural transformation in large organizations Ambidextrous organizations Design leadership Tackling wicked problems Organizational cultures Dynamic institutional identities Flexible institutional identities Effective innovation

Authors and affiliations

  • Steven Ney
    • 1
  • Christoph Meinel
    • 2
  1. 1.T-Systems InternationalBerlinGermany
  2. 2.Hasso Plattner InstituteUniversity of PotsdamPotsdamGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-030-19608-0
  • Online ISBN 978-3-030-19609-7
  • Series Print ISSN 2197-5752
  • Series Online ISSN 2197-5760
  • Buy this book on publisher's site
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