The Road to Servitization

How Product Service Systems Can Disrupt Companies’ Business Models

  • Alessandro Annarelli
  • Cinzia Battistella
  • Fabio Nonino

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 1-29
  3. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 31-54
  4. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 55-94
  5. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 95-141
  6. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 143-173
  7. Alessandro Annarelli, Cinzia Battistella, Fabio Nonino
    Pages 175-205
  8. Back Matter
    Pages 207-215

About this book


The book describes state-of-the-art product service systems, and provides a framework to categorize the knowledge surrounding these systems. It discusses the evolution and spread of the servitization model across industries, and explores its current and most relevant applications in industry. Further, the book highlights the model’s strategic value for business and management, operations, and sustainability and shows readers how to enhance service design and implementation.

The contributors provide the theory behind servitization as well as the evidence for it, and report practical and industrial lessons learned. Illustrations, charts, and tables effectively guide readers through real-world and potential applications of product service systems, and case studies describing how companies have innovated and developed award winning business models are also included. Moreover, the book exhibits the selection and implementation policies for product service systems in different industrial environments.

Providing comprehensive information on the product service system phenomenon, this book is essential reading for researchers and practitioners in the product service and business industries. It is also of interest to students and lecturers in business strategy and service management, as it shows the latest trends shaping the modern contexts in which companies operate.


Product Service System Servitization Strategic Value Operations Strategy Sustainable Product-Service System Circular Economy Sharing Economy Servitization Strategy PSS Strategies

Authors and affiliations

  • Alessandro Annarelli
    • 1
  • Cinzia Battistella
    • 2
  • Fabio Nonino
    • 3
  1. 1.Sapienza University of RomeRomeItaly
  2. 2.University of UdineUdineItaly
  3. 3.Sapienza University of RomeRomeItaly

Bibliographic information

  • DOI
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Engineering
  • Print ISBN 978-3-030-12250-8
  • Online ISBN 978-3-030-12251-5
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Energy, Utilities & Environment
Oil, Gas & Geosciences