Information and Communication Technologies in Tourism 2019

Proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019

  • Juho Pesonen
  • Julia Neidhardt
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Recommender Systems and Decision Making

    1. Front Matter
      Pages 1-1
    2. Takashi Aoike, Bach Ho, Tatsunori Hara, Jun Ota, Yohei Kurata
      Pages 27-39
  3. Sharing Economy

    1. Front Matter
      Pages 53-53
    2. Jacques Bulchand-Gidumal, Santiago Melián-González, Beatriz González López-Valcárcel
      Pages 55-66
    3. Christian Weismayer, Ilona Pezenka
      Pages 67-79
    4. Jason L. Stienmetz, Anyu Liu, Iis P. Tussyadiah
      Pages 80-91
    5. Blaise Larpin, Julien Mabillard, Miriam Scaglione, Pascal Favre, Roland Schegg
      Pages 92-103
  4. Destination Marketing

    1. Front Matter
      Pages 105-105
    2. Ashelle McFee, Tanja Mayrhofer, Andrea Baràtovà, Barbara Neuhofer, Mattia Rainoldi, Roman Egger
      Pages 107-119
    3. Katja Pasanen, Juho Pesonen, Jamie Murphy, Johanna Heinonen, Jenni Mikkonen
      Pages 120-131
    4. Estela Marine-Roig, Eva Martin-Fuentes, Berta Ferrer-Rosell
      Pages 158-171
    5. Kenshi Nakaima, Elena Marchiori, Lorenzo Cantoni
      Pages 172-183
  5. Tourist Experience

  6. Service Robots and Service Automation

  7. Technology in Tourism Industry

    1. Front Matter
      Pages 263-263
    2. Michael Möhring, Barbara Keller, Rainer Schmidt
      Pages 265-277
    3. Iis Tussyadiah, Shujun Li, Graham Miller
      Pages 278-290
    4. Sanjay Lama, Sojen Pradhan, Anup Shrestha
      Pages 291-303
    5. Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg, Michael Schumacher
      Pages 304-317
  8. Social Media

    1. Front Matter
      Pages 319-319
    2. Ao Cheng, Gang Ren, Taeho Hong, Kichan Nam, Chulmo Koo
      Pages 333-343
    3. Berta Ferrer-Rosell, Eva Martin-Fuentes, Estela Marine-Roig
      Pages 344-356
  9. Sustainability and Responsibility

    1. Front Matter
      Pages 357-357
    2. Cristina Figueroa-Domecq, Jesus Palomo, Ma Dolores Flecha-Barrio, Mónica Segovia-Pérez
      Pages 383-395
  10. Smartphone Usage and Tourism Applications

    1. Front Matter
      Pages 409-409
    2. Demos Parapanos, Elina (Eleni) Michopoulou
      Pages 411-422
    3. Shashank Gore, Sreejith Balasubramanian, Cody Morris Paris
      Pages 423-434
  11. Digital Community

    1. Front Matter
      Pages 435-435
    2. Grant Hall, Marianna Sigala, Ruth Rentschler, Stephen Boyle
      Pages 437-449
    3. Dandison Ukpabi, Heikki Karjaluoto, Sunday Olaleye, Emmanuel Mogaji
      Pages 450-460
  12. Back Matter
    Pages 461-462

About these proceedings


This book provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality, sharing economy and peer-to-peer accommodation, social media use, hotel technology, big data, robotics, and recommendation systems, to name but a few. The content is based on the 2019 ENTER eTourism conference, organized in Nicosia, Cyprus by the International Federation for Information Technologies and Travel & Tourism (IFITT) – the leading independent global community for the discussion, exchange, and development of knowledge on the use and impact of new ICTs in the travel and tourism industry. The book offers a global perspective and rich source of information on important innovations and novel ideas. Though it will prove especially valuable for academics working in the eTourism field, it will also be of considerable interest to practitioners and students.


eTourism ICT in tourism Information technology in tourism Digital tourism Tourism development Innovation in tourism ENTER 2019 IFITT eTourism conference

Editors and affiliations

  • Juho Pesonen
    • 1
  • Julia Neidhardt
    • 2
  1. 1.Business SchoolUniversity of Eastern FinlandJoensuuFinland
  2. 2.Faculty of InformaticsTU WienViennaAustria

Bibliographic information