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Designing Performance Measurement Systems

Theory and Practice of Key Performance Indicators

  • Fiorenzo Franceschini
  • Maurizio Galetto
  • Domenico Maisano

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xi
  2. Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
    Pages 1-20
  3. Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
    Pages 21-48
  4. Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
    Pages 49-83
  5. Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
    Pages 85-131
  6. Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
    Pages 133-205
  7. Back Matter
    Pages 207-211

About this book

Introduction

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions – even to the point that organizations themselves tend to become what they measure!

Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs. 


Keywords

Using KPIs for business strategy development Quality and process performance indicators Developing and updating KPIs Properties of performance indicators Classification according to representation theory Digitization of KPIs Strategic use of KPIs Innovations in KPI development

Authors and affiliations

  • Fiorenzo Franceschini
    • 1
  • Maurizio Galetto
    • 2
  • Domenico Maisano
    • 3
  1. 1.Department of Management and Production Engineering (DIGEP)Politecnico di TorinoTurinItaly
  2. 2.Department of Management and Production Engineering (DIGEP)Politecnico di TorinoTurinItaly
  3. 3.Department of Management and Production Engineering (DIGEP)Politecnico di TorinoTurinItaly

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-030-01192-5
  • Copyright Information Springer Nature Switzerland AG 2019
  • Publisher Name Springer, Cham
  • eBook Packages Business and Management
  • Print ISBN 978-3-030-01191-8
  • Online ISBN 978-3-030-01192-5
  • Series Print ISSN 2192-8096
  • Series Online ISSN 2192-810X
  • Buy this book on publisher's site
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