© 2009

Introduction to Product/Service-System Design

  • Tomohiko Sakao
  • Mattias Lindahl
Conference proceedings

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Offering Dimension

    1. Front Matter
      Pages 1-1
    2. Patrick Müller, Noara Kebir, Rainer Stark, Luciënne Blessing
      Pages 3-30
    3. Hitoshi Komoto, Tetsuo Tomiyama
      Pages 71-91
  3. Customer Dimension

    1. Front Matter
      Pages 111-111
    2. Tomohiko Sakao, Veselin Panshef, Edgar Dörsam
      Pages 137-157
    3. Christian Kowalkowski, Daniel Kindström
      Pages 159-181
  4. Provider Dimension

    1. Front Matter
      Pages 183-183
    2. Erik Sundin, Gunilla Ölundh Sandström, Mattias Lindahl, Anna Öhrwall Rönnbäck
      Pages 185-196
    3. Adrian Tan, Tim McAloone, Detlef Matzen
      Pages 197-218
    4. Thomas Fischer, Heiko Gebauer, Anders Gustafsson, Lars Witell
      Pages 237-259
  5. Back Matter
    Pages 261-279

About these proceedings


The growing need for companies to address service design, as well as product design, in an integrated manner is becoming increasingly important across a number of industries. Product/Service System (PSS) is a promising business model that companies can use to increase their sustainability in a mature economy. Introduction to Product/Service-System Design contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences from throughout Europe and Japan.

Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. As any PSS design should, in principle, address the offering, the customer or user, and the provider, the book is arranged according to these three dimensions, providing detailed information on how to incorporate such themes into a working design. The book’s focus on design is also evident in the discussion of how to anticipate and utilise the various dynamics within each dimension.

Introduction to Product/Service-System Design will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses related to mechanical design, industrial marketing or economics, and production engineering.


Advanced Manufacturing Engineering Design Integrated Solution Life Cycle Engineering Manufacturing Product-Service System Value Creation packaging product design production production engineering

Editors and affiliations

  • Tomohiko Sakao
    • 1
  • Mattias Lindahl
    • 1
  1. 1.Department of Management and EngineeringLinköping UniversityLinköpingSweden

About the editors

Tomohiko Sakao has been professor at the Department of Management and Engineering at Linköping University in Sweden since 2007. He received his PhD in precision machinery engineering from the University of Tokyo in 1998. He was a researcher at Mitsubishi Research Institute, Inc., Japan, from 1998 to 2005, and conducted research as a guest researcher at the Institute for Product Development and Machine Elements, Darmstadt University of Technology, from 2005 to 2007. He has been a visiting researcher at Research into Artifacts, Center for Engineering, the University of Tokyo, Japan, since 2002. He has been a lecturer of a dissemination program of environmental business by the Ministry of Economy, Trade, and Industry in Japan since 2004. He is a member of the steering committee in the International Product/Service-System Design Research Community. His areas of work include industrial management, environmental engineering, and intelligent machinery.

Mattias Lindahl has been assistant professor in environmental technology and management at the Department of Mechanical Engineering at Linköping University, Sweden, since 2003. He received his PhD in industrial engineering in management from the University of Kalmar in 2005. Prior to that he worked as a research engineering at the university's Department of Technology and at Kalmar Energi AB. His research areas include eco-design; integrated product and service engineering; product development; product service systems; and service engineering.

Bibliographic information

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