© 2016

Global Perspectives on Service Science: Japan

  • Stephen K. Kwan
  • James C. Spohrer
  • Yuriko Sawatani

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Introduction

    1. Front Matter
      Pages 1-1
    2. Jim Spohrer, Stephen K. Kwan, Yuriko Sawatani
      Pages 3-13
  3. Foundations

    1. Front Matter
      Pages 15-15
    2. Haruhito Matsunami, Aya Kubosumi, Kanako Matsumoto
      Pages 49-59
  4. Methods

    1. Front Matter
      Pages 61-61
    2. Yoichi Motomura, Takeshi Kurata, Yoshinobu Yamamoto
      Pages 63-78
    3. Takashi Maeno, Seiko Shirasaka, Toshiyuki Yasui
      Pages 91-106
    4. Kazuo Furuta, Takanori Kaneko, Taro Kanno, Shigeki Yoshihara, Takamichi Mase
      Pages 107-116
  5. Engineering and Design

    1. Front Matter
      Pages 117-117
    2. Kyoichi Kijima, Yusuke Arai
      Pages 137-154
  6. Technology

    1. Front Matter
      Pages 155-155
    2. Hideyuki Mizuta
      Pages 177-191
    3. Naoshi Uchihira, Kentaro Torii, Tetsuro Chino, Kunihiko Hiraishi, Sunseong Choe, Yuji Hirabayashi et al.
      Pages 193-206

About this book


This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity.  A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

• Foundations of Service Science and the service industry sector

• Public/Private sector partnerships, policies, trade in services, future prospects

• Contributions from science, social science, management, engineering, design as well as industry sector perspectives

• Road-maps, methodology, business development, strategies and innovative models, application of information technology, performance measures, and service system design

• Education and workforce development

• Case studies from practice, research and educational community

• Future Directions in Japan

This book includes three Forewords written by key leaders in Service Science:

• Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan)

• Yasuhiro Maeda (Director, Service Affairs Policy Division METI)
• Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)


Japan Service Sector Service Innovation Service Policies Service Science Trade in Services Service Science Research Service Science Education Service Economy ICT Services Service Design Service Management Service Engineering Service Systems Healthcare Financial Services

Editors and affiliations

  • Stephen K. Kwan
    • 1
  • James C. Spohrer
    • 2
  • Yuriko Sawatani
    • 3
  1. 1.College of BusinessSan Jose State UniversitySAN JOSEUSA
  2. 2.IBM University Programs World-WideIBM Almaden Research CenterSan JoseUSA
  3. 3.School of Computer ScienceTokyo University of TechnologyTokyoJapan

Bibliographic information

Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods


“This book is about the science of services. It has a collection of experiences from the last decade in Japan in service science. … Readers with interests in applications of computing technologies will find many chapters useful. Each chapter can be read independently.” (Maulik A. Dave, Computing Reviews,, October, 2016)