Health Care Benchmarking and Performance Evaluation

An Assessment using Data Envelopment Analysis (DEA)

  • Yasar A. Ozcan

Part of the International Series in Operations Research & Management Science book series (ISOR, volume 210)

Table of contents

  1. Front Matter
    Pages i-xxviii
  2. Methods

    1. Front Matter
      Pages 1-1
    2. Yasar A. Ozcan
      Pages 3-14
    3. Yasar A. Ozcan
      Pages 49-64
    4. Yasar A. Ozcan
      Pages 65-76
    5. Yasar A. Ozcan
      Pages 77-92
    6. Yasar A. Ozcan
      Pages 93-107
    7. Yasar A. Ozcan
      Pages 109-119
    8. Yasar A. Ozcan
      Pages 121-137
  3. Applications

    1. Front Matter
      Pages 139-139
    2. Yasar A. Ozcan
      Pages 141-163
    3. Yasar A. Ozcan
      Pages 191-203
    4. Yasar A. Ozcan
      Pages 209-218
    5. Yasar A. Ozcan
      Pages 239-264
    6. Yasar A. Ozcan
      Pages 265-289
  4. Back Matter
    Pages 291-329

About this book


This new edition continues to emphasize the use of data envelopment analysis (DEA) to create optimization-based benchmarks within hospitals, physician group practices, health maintenance organizations, nursing homes, and other health care delivery organizations. Suitable for graduate students learning DEA applications in health care as well as for practicing administrators, it is divided into two sections covering methods and applications.

Section I considers efficiency evaluations using DEA; returns to scale; weight restricted (multiplier) models; non-oriented or slack-based models, including in this edition two versions of non-controllable variable models and categorical variable models; longitudinal (panel) evaluations; and the effectiveness dimension of performance evaluation. A new chapter then looks at new and advanced models of DEA, including super-efficiency, congestion DEA, network DEA, and dynamic network models. Mathematical formulations of various DEA models are placed in end-of-chapter appendices.

Section II then looks at health care applications within particular settings, chapter-by-chapter, including hospitals, physician practices, nursing homes, and health maintenance organizations (HMOs). Other chapters then explore home health care and home health agencies; dialysis centers, community mental health centers, community-based your services, organ procurement organizations, aging agencies, and dental providers; DEA models to evaluate provider performance for specific treatments, including stroke, mechanical ventilation, and perioperative services. A new chapter then examines international-country-based applications of DEA in health care in 16 different countries, along with OECD and multi-country studies. Most of the existing chapters in this section were expanded with recent applications.

Included with the book is online access to a learning version of DEA Solver software, written by Professor Kaoru Tone, which can solve up to 50 DMUs for various DEA models listed in the User’s Guide at the end of the book.


Frontier Efficiency Analysis Health Care Benchmarking Health Care Performance Hospital DEA Applications Operations Management Operations Research Public Health Operations Stochastic DEA

Authors and affiliations

  • Yasar A. Ozcan
    • 1
  1. 1.Department of Health AdministrationVirginia Commonwealth UniversityRichmondUSA

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