© 2020

The Robotic Process Automation Handbook

A Guide to Implementing RPA Systems


Table of contents

  1. Front Matter
    Pages i-xxii
  2. Tom Taulli
    Pages 1-25
  3. Tom Taulli
    Pages 27-51
  4. Tom Taulli
    Pages 53-76
  5. Tom Taulli
    Pages 77-99
  6. Tom Taulli
    Pages 101-114
  7. Tom Taulli
    Pages 115-140
  8. Tom Taulli
    Pages 141-179
  9. Tom Taulli
    Pages 181-193
  10. Tom Taulli
    Pages 195-216
  11. Tom Taulli
    Pages 217-258
  12. Tom Taulli
    Pages 259-272
  13. Tom Taulli
    Pages 273-292
  14. Tom Taulli
    Pages 293-316
  15. Back Matter
    Pages 317-344

About this book


While Robotic Process Automation (RPA) has been around for about 20 years, it has hit an inflection point because of the convergence of cloud computing, big data and AI. This book shows you how to leverage RPA effectively in your company to  automate repetitive and rules-based processes, such as scheduling, inputting/transferring data, cut and paste, filling out forms, and search. 

Using practical aspects of implementing the technology (based on case studies and industry best practices), you’ll see how companies have been able to realize substantial ROI (Return On Investment) with their implementations, such as by lessening the need for hiring or outsourcing. By understanding the core concepts of RPA, you’ll also see that the technology significantly increases compliance – leading to fewer issues with regulations – and minimizes costly errors. 

RPA software revenues have recently soared by over 60 percent, which is the fastest ramp in the tech industry, and they are expected to exceed $1 billion by the end of 2019. It is generally seamless with legacy IT environments, making it easier for companies to pursue a strategy of digital transformation and can even be a gateway to AI. The Robotic Process Automation Handbook puts everything you need to know into one place to be a part of this wave.

 You will:

  • Develop the right strategy and plan
  • Deal with resistance and fears from employees
  • Take an in-depth look at the leading RPA systems, including where they are most effective, the risks and the costs
  • Evaluate an RPA system


RPA Robotic Process Automation bot AI Artificial Intelligence low-code RDA Robotic Desktop Automation center of excellence CRPA Cognitive Robotic Process Automation

Authors and affiliations

  1. 1.MonroviaUSA

About the authors

Tom Taulli has been developing software since the 1980s. In college, he started his first company, which focused on the development of e-learning systems. He created other companies as well, including that was sold to InfoSpace in 1996. Along the way, Tom has written columns for online publications such as,, and He also writes posts on Artificial Intelligence for and is the adviser to various companies in the space. You can reach Tom on Twitter (@ttaulli) or through his website ( where he has an online course on AI.

Bibliographic information

Industry Sectors
IT & Software
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking
Energy, Utilities & Environment
Oil, Gas & Geosciences


“At UiPath, we are empowering workers at organizations around the world to automate tedious and time-consuming work and enabling them to focus on creative, challenging problems. And we are driven by the incredible potential to put automation squarely at the core of everyday thinking. I’m confident that you will find Tom’s book both informative and thought provoking and hope it inspires you to take the time to develop the right strategy and plan and learn from the information that runs through your organization, your customers and your partners.” (Bobby Patrick, CMO, UiPath)

“Tom Taulli's book is an excellent, practical guide for business leaders and practitioners that look to drive automation in their organizations. He helps readers understand how to leverage process mining in order to drive meaningful optimization using a data driven approach.” (Alexander Rinke, co-founder and co-CEO of Celonis)

“Tom Taulli has done the tech industry a favor by crafting an insightful, comprehensive guide to RPA that cuts through a lot of the hype. For the past few years we've been in the "Wild West" phase, with RPA vendors positioning it as "the" answer to every automation need. Tom is one of the thought leaders helping to drive a broader understanding of where RPA fits best and where to use other automation tools such as workflow.” (Ryan Duguid, Chief of Evangelism and Advanced Technology, Nintex)

“As RPA continues its explosive growth trajectory, The Robotic Process Automation Handbook is a must-read for business leaders looking to drive seismic change within their organizations.” (Pat Geary, Chief Evangelist at Blue Prism)

“Wouldn’t it be great if robots took over all of your tedious work? Tom Taulli‘s RPA handbook is the first comprehensive book on RPA, delivering critical insights into the technologies available and how to best leverage them.” (Dr. Gero Decker, Co-Founder and CEO, Signavio)

“A holistic and multi-faceted go-to guide for all things RPA. This handbook provides insightful guidelines and practical tools, enabling organizations to understand the dynamic and vibrant RPA landscape and embrace it. Readers are taken through all the phases of an RPA project with a focus on achieving successful digital transformations, which are key to creating extraordinary employee and customer experiences. This is an inspiring outlook on the workplace of the future, showcasing the impact that attended automation is already having on the transformation of organizations.” (Barry Cooper, Enterprise Group President, NICE)

“In an era of rapidly emerging technologies, Tom Taulli’s new book covers all the bases when it comes to RPA. Whether you are beginning your RPA journey, or well into it, Tom provides broad industry insight when considering technologies and practices, use cases, as well as pitfalls to avoid and prepare for. A must have in your library, it provides tremendous education and guidance to help navigate the RPA waters and its complementary technologies.  You will find yourself reviewing and referring to the key takeaways at the end of each chapter frequently!” (Ray LeBlanc, Product Strategy Manager, Verint Systems.)


“RPA can make transformational changes within global organizations if the right approach and technologies are used effectively. Tom does an excellent job of explaining RPA and the importance of technologies that make software robots smarter and business processes perform better.” (Anthony Macciola, Chief Innovation Officer, ABBYY)


“As we usher in a new era that will change the way people work, we are witnessing unprecedented growth in intelligent automation adoption.  That’s because it is becoming more accessible and scalable, driving remarkable speed and efficiencies in the back office while improving customer experience for the front office. Today, RPA is dramatically improving productivity for the modern workforce and transforming how businesses operate. In his newest book, Tom Taulli provides a unique and thorough perspective on this technology and offers readers a detailed insight into how this fast-growing industry began, an overview of the current landscape and a look at how it will reshape how people will ultimately live and work with automation.” (Mihir Shukla, Co-founder and CEO of Automation Anywhere)