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Building an Enterprise Chatbot

Work with Protected Enterprise Data Using Open Source Frameworks

  • Abhishek Singh
  • Karthik Ramasubramanian
  • Shrey Shivam
Book

Table of contents

  1. Front Matter
    Pages i-xxii
  2. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 1-18
  3. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 19-33
  4. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 35-53
  5. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 55-69
  6. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 71-192
  7. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 193-279
  8. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 281-302
  9. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 303-344
  10. Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
    Pages 345-375
  11. Back Matter
    Pages 377-385

About this book

Introduction

Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples. 

In the next section, you’ll discuss the importance of data transfers using natural language platforms, such as Dialogflow and LUIS, and see why this is a key process for chatbot development. In the final section, you’ll work with the RASA and Botpress frameworks. 

By the end of Building an Enterprise Chatbot with Python, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user.

You will:
  • Identify business processes 
  • Design the solution architecture for a chatbot
  • Integrate chatbots with internal data sources using APIs
  • Discover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) 
  • Work with deployment and continuous improvement through representational learning

Keywords

Chatbot Banking Insurance NLP NLTK Microsoft Bots Google Dialogflow Amazon Lex python enterprise chat bot

Authors and affiliations

  • Abhishek Singh
    • 1
  • Karthik Ramasubramanian
    • 2
  • Shrey Shivam
    • 3
  1. 1.New DelhiIndia
  2. 2.New DelhiIndia
  3. 3.DonegalIreland

Bibliographic information

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