© 2003

Knowledge Management

Processes and Technologies

  • Authors

Table of contents

  1. Front Matter
    Pages i-xii
  2. Background

    1. Front Matter
      Pages 1-1
    2. Herwig Rollett
      Pages 3-7
    3. Herwig Rollett
      Pages 9-18
    4. Herwig Rollett
      Pages 19-32
  3. Processes

    1. Front Matter
      Pages 33-33
    2. Herwig Rollett
      Pages 35-43
    3. Herwig Rollett
      Pages 45-55
    4. Herwig Rollett
      Pages 57-67
    5. Herwig Rollett
      Pages 69-81
    6. Herwig Rollett
      Pages 83-95
    7. Herwig Rollett
      Pages 97-106
    8. Herwig Rollett
      Pages 107-116
  4. Technologies

    1. Front Matter
      Pages 117-117
    2. Herwig Rollett
      Pages 119-127
    3. Herwig Rollett
      Pages 129-137
    4. Herwig Rollett
      Pages 139-146
    5. Herwig Rollett
      Pages 147-153
    6. Herwig Rollett
      Pages 155-162
    7. Herwig Rollett
      Pages 163-171

About this book


A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are discussed in the context of typical knowledge management processes. The focus is always on pointing out all the issues that need to be taken into account in order to make knowledge management a success. The book then goes on to explore the role of information technology as an enabler of knowledge management relating various technologies to the knowledge management processes, showing the reader what can, and what cannot, be achieved through technology. Throughout the book, references to lessons learned from past projects underline the arguments. Managers will find this book a valuable guide for implementing their own initiatives, while researchers and system designers will find plenty of ideas for future work.


Information Technology (IT) Planning artificial intelligence communication content management hardware intelligence knowledge knowledge management management organization strategy

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Finance, Business & Banking
Energy, Utilities & Environment