© 2012

ITIL® 2011 At a Glance


Part of the SpringerBriefs in Computer Science book series (BRIEFSCOMPUTER)

Table of contents

  1. Front Matter
    Pages i-viii
  2. John O. Long
    Pages 1-2
  3. John O. Long
    Pages 3-4
  4. John O. Long
    Pages 5-24
  5. John O. Long
    Pages 25-50
  6. John O. Long
    Pages 51-72
  7. John O. Long
    Pages 73-90
  8. John O. Long
    Pages 91-95

About this book


"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.


BPMN Best Practices ITIL ITIL 2011 ITSM Process Service Desk Service Menagement

Authors and affiliations

  1. 1.RaleighUSA

Bibliographic information