© 1993

Making Quality Happen

A Step By Step Guide to Winning the Quality Revolution


Table of contents

  1. Front Matter
    Pages i-xi
  2. Roderick M. McNealy
    Pages 1-21
  3. Roderick M. McNealy
    Pages 23-47
  4. Roderick M. McNealy
    Pages 49-58
  5. Roderick M. McNealy
    Pages 67-75
  6. Roderick M. McNealy
    Pages 77-95
  7. Roderick M. McNealy
    Pages 115-132
  8. Roderick M. McNealy
    Pages 133-139
  9. Roderick M. McNealy
    Pages 141-161
  10. Roderick M. McNealy
    Pages 179-191
  11. Back Matter
    Pages 193-196

About this book


Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.


communication management organization organizations

Authors and affiliations

  1. 1.Johnson & JohnsonHealth Care Systems Inc.USA

Bibliographic information

  • Book Title Making Quality Happen
  • Book Subtitle A Step By Step Guide to Winning the Quality Revolution
  • Authors R.M. McNealy
  • DOI
  • Copyright Information Springer-Verlag US 1993
  • Publisher Name Springer, Boston, MA
  • eBook Packages Springer Book Archive
  • Softcover ISBN 978-0-412-73530-1
  • eBook ISBN 978-1-4613-0445-6
  • Edition Number 1
  • Number of Pages , 208
  • Number of Illustrations 1 b/w illustrations, 0 illustrations in colour
  • Topics Operations Management
  • Buy this book on publisher's site
Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Materials & Steel
Energy, Utilities & Environment


From the first edition I can recommend the publication without reservation. - Manufacturing Engineer