Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.
communication management organization organizations
Authors and affiliations
Roderick M. McNealy
1.Johnson & JohnsonHealth Care Systems Inc.USA
Book TitleMaking Quality Happen
Book SubtitleA Step By Step Guide to Winning the Quality Revolution