© 2019

Personas - User Focused Design


Part of the Human–Computer Interaction Series book series (HCIS)

Table of contents

  1. Front Matter
    Pages i-ix
  2. Lene Nielsen
    Pages 1-25
  3. Lene Nielsen
    Pages 27-38
  4. Lene Nielsen
    Pages 39-53
  5. Lene Nielsen
    Pages 55-81
  6. Lene Nielsen
    Pages 83-115
  7. Lene Nielsen
    Pages 117-121
  8. Lene Nielsen
    Pages 123-133
  9. Joni Salminen, Bernard J. Jansen, Jisun An, Haewoon Kwak, Soon-Gyo Jung
    Pages 135-160
  10. Lene Nielsen
    Pages 161-170

About this book


People relate to other people, not to simplified types or segments. This is the concept that underpins this book. Personas, a user centered design methodology, covers topics from interaction design within IT, through to issues surrounding product design, communication, and marketing.

Project developers need to understand how users approach their products from the product’s infancy, and regardless of what the product might be. Developers should be able to describe the user of the product via vivid depictions, as if they – with their different attitudes, desires and habits – were already using the product. In doing so they can more clearly formulate how to turn the product's potential into reality.

Based on 20 years’ experience in solving problems for businesses and 15 years of research, currently at the IT University of Copenhagen, Lene Nielsen is Denmark’s leading expert in the persona method. She has a PhD in personas and scenarios, and through her research and practical experiences has developed her own approach to the method – 10 Steps to Personas. This second edition of Personas – User Focused Design presents a step-by-step methodology of personas which will be of interest to developers of IT, communications solutions and innovative products. This book also includes three new chapters and considerable expansion on the material in the first edition.


Personas Scenarios User Focused Design User Understanding Service Design Interaction Design human-computer interaction HCI

Authors and affiliations

  1. 1.Department of Business ITIT University of CopenhagenCopenhagenDenmark

Bibliographic information

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