Managing Electronic Services

A Public Sector Perspective

  • Åke Grönlund

Part of the Practitioner Series book series (PRACT.SER.)

Table of contents

  1. Front Matter
    Pages i-xxx
  2. The Story of the Dozen Challenges

  3. Electronic Service Management

    1. Front Matter
      Pages 201-201
    2. Åke Grönlund
      Pages 203-207
    3. Åke Grönlund
      Pages 209-220
    4. Åke Grönlund
      Pages 221-231
  4. Back Matter
    Pages 233-238

About this book


Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.


Electronic Services Internet Internet Technologies Motivation Telematics Usability Web Information Systems development diagnosis information system management organization service-oriented computing

Authors and affiliations

  • Åke Grönlund
    • 1
  1. 1.Department of InformaticsUmeå UniversitySweden

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag London 2000
  • Publisher Name Springer, London
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-85233-281-5
  • Online ISBN 978-1-4471-0511-4
  • Series Print ISSN 1439-9245
  • Buy this book on publisher's site
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