Successful IT Outsourcing

From Choosing a Provider to Managing the Project

  • Elizabeth Sparrow

Part of the Practitioner Series book series (PRACT.SER.)

Table of contents

  1. Front Matter
    Pages i-xv
  2. Elizabeth Sparrow
    Pages 1-16
  3. Elizabeth Sparrow
    Pages 17-34
  4. Elizabeth Sparrow
    Pages 67-98
  5. Elizabeth Sparrow
    Pages 99-133
  6. Elizabeth Sparrow
    Pages 135-161
  7. Elizabeth Sparrow
    Pages 163-193
  8. Elizabeth Sparrow
    Pages 195-225
  9. Elizabeth Sparrow
    Pages 227-252
  10. Back Matter
    Pages 253-272

About this book


Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Elizabeth Sparrow's insights into the benefits and pitfalls of this complex area will help IS professionals tackle the challenges of outsourcing. Combining relevant background information with practical guidance this book covers the whole outsourcing process, from the initial decision to outsource through to managing the outsourced services on a day-to-day basis.

Successful IT Outsourcing considers:
- The objectives behind outsourcing
- The selection of a service provider
- The management and measurement of the performance of outsourced services 
- The role of the outsourcing contract
- Why outsourcing sometimes fails and how to turn failure into success

Features and Benefits:
- Describes the origins of IT outsourcing, and recent developments
- Examines the way in which an organization might determine whether to outsource and how it can choose a service provider
- Discusses how to develop effective outsourcing relationships
- Provides context and advice to assist IS professionals, whose work is being outsourced, as they consider their future careers and the possibility of transferring to a new employer


IT Management Information Information Systems Information Technology (IT) Meetings Outsourcing business computer control information system linear optimization management meeting organization performance

Authors and affiliations

  • Elizabeth Sparrow
    • 1
  1. 1.SurreyUK

Bibliographic information

  • DOI
  • Copyright Information Springer London 2003
  • Publisher Name Springer, London
  • eBook Packages Springer Book Archive
  • Print ISBN 978-1-4471-1114-6
  • Online ISBN 978-1-4471-0061-4
  • Series Print ISSN 1439-9245
  • Buy this book on publisher's site
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