© 2011

The Science of Service Systems

  • Haluk Demirkan
  • James C. Spohrer
  • Vikas Krishna
  • Presents theory-based research with actionable results

  • Contributions from cross-disciplines and multiple angles

  • Presents a wealth of key concepts in the development of service science advancement

  • Provides a comprehensive foundation for future development


Table of contents

  1. Front Matter
    Pages i-xxiv
  2. Haluk Demirkan, James C. Spohrer, Vikas Krishna
    Pages 1-11
  3. Irene Ng, Roger Maull, Laura Smith
    Pages 13-35
  4. Cristina Mele, Francesco Polese
    Pages 37-59
  5. Artem Polyvyanyy, Mathias Weske
    Pages 73-90
  6. Charles Petrie, Axel Hochstein, Michael Genesereth
    Pages 91-105
  7. Clemens van Dinther, Benjamin Blau, Tobias Conte, Christof Weinhardt
    Pages 107-129
  8. Martin Böttcher, Klaus-Peter Fähnrich
    Pages 131-149
  9. Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, Miguel Angel Sicilia
    Pages 151-173
  10. Stephen K. Kwan, Soe-Tsyr Yuan
    Pages 189-206
  11. Duncan McFarlane
    Pages 257-266
  12. P. K. Kannan, John Healey
    Pages 297-324
  13. James C. Spohrer, Haluk Demirkan, Vikas Krishna
    Pages 325-358

About this book


The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.


Information Supply chain SSME Service Science Service-oriented information Systems Smart Services knowledge economy product service systems service economy service engineering service innovation service networks service requirements value co-creation

Editors and affiliations

  • Haluk Demirkan
    • 1
  • James C. Spohrer
    • 2
  • Vikas Krishna
    • 3
  1. 1.Department of Information SystemsW. P. Carey School of BusinessTempeUSA
  2. 2.IBM Research - AlmadenSan JoseUSA
  3. 3.IBM Almaden Research CenterSan JoseUSA

Bibliographic information

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