Transforming Government and Building the Information Society

Challenges and Opportunities for the Developing World

  • Nagy K. Hanna

Part of the Innovation, Technology, and Knowledge Management book series (ITKM)

Table of contents

  1. Front Matter
    Pages i-xii
  2. Nagy K. Hanna
    Pages 27-65
  3. Nagy K. Hanna
    Pages 93-116
  4. Nagy K. Hanna
    Pages 117-141
  5. Nagy K. Hanna
    Pages 143-198
  6. Nagy K. Hanna
    Pages 227-244
  7. Nagy K. Hanna
    Pages 281-312
  8. Back Matter
    Pages 313-336

About this book


Information and communication technology (ICT) is central to reforming governance, innovating public services, and building inclusive information societies. Countries are learning to weave ICT into their strategies for transforming government as enterprises have learned to use ICT to innovate and transform their processes and competitive strategies. ICT-enabled transformation offers a new path to digital-era government that is responsive to the challenges of our time. It facilitates innovation, partnering, knowledge sharing, community organizing, local monitoring, accelerated learning, and participatory development.

In Transforming Government and Building the Information Society, Nagy Hanna draws on multi-disciplinary research on ICT in the public sector, and on his rich experience of over 35 years at the World Bank and other aid agencies, to identify the key ingredients for the strategic integration of ICT into governance and poverty reduction strategies. The author showcases promising practices from around the world to outline the strategic options involved in using ICT to maximize developmental impact—transforming government institutions and public services, and empowering communities for inclusion and grassroots innovation.

Despite the ICT promise, Hanna acknowledges that reforming governance and empowering poor communities are difficult long-term undertakings. Hanna moves beyond the imperatives and visions of e-transformation to strategic design and implementation options, and draws practical lessons for policymakers, reformers, innovators, community leaders, ICT specialists and development experts.


Developing Countries Digital Government Economic Development Economic Policy Entrepreneurship Information and Communication Technology (ICT) Innovation Knowledge Management Public Administration Public Sector Public Services World Bank

Authors and affiliations

  • Nagy K. Hanna
    • 1
  1. 1.University of MarylandBethesdaU.S.A.

Bibliographic information

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