© 2008

Probing Experience

From Assessment of User Emotions and Behaviour to Development of Products

  • Joyce H. D. M. Westerink
  • Martin Ouwerkerk
  • Thérése J. M. Overbeek
  • W. Frank Pasveer
  • Boris de Ruyter

Part of the Philips Research book series (PRBS, volume 8)

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Probing in Order to Quantify

    1. Joyce Westerink
      Pages 5-8
    2. Ingrid Vogels
      Pages 25-41
    3. Ingrid Mulder, Harry van Vliet
      Pages 43-56
    4. Erik Geelhoed, Josephine Reid, Richard Hull, Sharon Baurley
      Pages 57-68
    5. Wolfram Boucsein, Florian Schaefer
      Pages 69-76
    6. Rosemarie J.E. Rajae-Joordens
      Pages 77-90
    7. Jennifer A. Healey
      Pages 91-100
    8. Ad Vingerhoets
      Pages 109-117
  3. Probing in Order to Feed Back

    1. Antonio Maria Calvosa, Amedeo Visconti
      Pages 129-137
    2. Cecilia Vera-Munoz, Laura Pastor-Sanz, Guiseppe Fico, Maria Teresa Arredondo, Francesca Benuzzi, Angel Blanco
      Pages 139-148
    3. Joyce H. D. M. Westerink, Egon L. van den Broek, Marleen H. Schut, Jan van Herk, Kees Tuinenbreijer
      Pages 149-162
    4. Martin Ouwerkerk, Frank Pasveer, Geert Langereis
      Pages 163-193
    5. Deborah Rozman, Rollin McCraty, Dana Tomasino
      Pages 195-204
    6. Ben Mulder, Dick de Waard, Piet Hoogeboom, Lennart Quispel, Arjan Stuiver
      Pages 221-234

About this book


This book adheres to the vision that in the future compelling user experiences
will be key differentiating benefits of products and services.
Evaluating the user experience plays a central role, not only during the design process,
but also during regular usage: for instance a video recorder that recommends TV programs that fit your current mood, a product that measures your current level of relaxation and produces advice on how to balance your life, or a module that alerts a factory operator when he is getting drowsy.
Such systems are required to assess and interpret user experiences (almost) in real-time, and that is exactly what this book is about. How to achieve this? What are potential applications of psychophysiological measurements? Are real-time assessments based on monitoring of user behavior possible? If so, which elements are critical? Are behavioral aspects important? Which technology can be used? How important are intra-individual differences? What can we learn from products already on the market?
The book gathers a group of invited authors from different backgrounds, such as technology, academy and business. This is a mosaic of their work, and that of Philips Research, in the assessment of user experience, covering the full range from academic research to commercial propositions.


Design Emotion Usability User Experience User Experience (UX) automation behaviour observations product design product evaluation psychometrics psychophysiology sensing

Editors and affiliations

  • Joyce H. D. M. Westerink
    • 1
  • Martin Ouwerkerk
    • 1
  • Thérése J. M. Overbeek
    • 1
  • W. Frank Pasveer
    • 1
  • Boris de Ruyter
    • 1
  1. 1.Philips ResearchEindhovenThe Netherlands

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