Table of contents

  1. Front Matter
    Pages i-xiv
  2. The Changing Contexts of Public Management

    1. Front Matter
      Pages 1-1
    2. Sylvia Horton, David Farnham
      Pages 3-25
    3. David Farnham, Sylvia Horton
      Pages 26-45
  3. Managerial Functions

    1. Front Matter
      Pages 59-59
    2. Kester Isaac-Henry
      Pages 61-75
    3. Richard Christy, Jill Brown
      Pages 94-106
  4. Cases

    1. Front Matter
      Pages 143-143
    2. Sylvia Horton
      Pages 145-161
    3. Chris Painter, Kester Isaac-Henry
      Pages 162-179
    4. Susan Corby
      Pages 180-193
    5. David Holloway, Sylvia Horton, David Farnham
      Pages 194-212
    6. Barry Loveday
      Pages 213-231
    7. Margaret May, Edward Brunsdon
      Pages 232-244
  5. Conclusion

    1. Front Matter
      Pages 245-245
  6. Back Matter
    Pages 259-290

About this book


This wide-ranging text analyses the key developments and changes in the management of the major public services in Britain during the 1990s. Designed as a successor to the editors' highly successful Managing the New Public Services, the book places public management and, in particular, the 'Third Way' as adopted by New Labour, in its economic, political and historical context, including the impact of globalization and European integration. Extended case studies illustrate and highlight key stages in the transformation of management and the book concludes with an evaluation and critique of two decades of managerial reform and a discussion of the way forward in the new millennium.


evaluation globalization management marketing organization police public management Public Services service strategic management

Editors and affiliations

  • Sylvia Horton
    • 1
  • David Farnham
    • 1
  1. 1.University of PortsmouthUK

Bibliographic information

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