Table of contents

  1. Front Matter
    Pages i-xxvi
  2. Vivien Lowndes
    Pages 22-39
  3. Christopher Pollitt, Johnston Birchall, Keith Putman
    Pages 40-61
  4. Stewart Ranson, Jane Martin, Penny McKeown, Jon Nixon
    Pages 97-111
  5. Marian Barnes, Steve Harrison, Maggie Mort, Polly Shardlow, Gerald Wistow
    Pages 112-127
  6. John Benyon, Adam Edwards
    Pages 145-167
  7. Kathryn Riley
    Pages 168-180
  8. Kevin Morgan, Gareth Rees, Shari Garmise
    Pages 181-196
  9. John Benington, Janet Harvey
    Pages 197-221
  10. David Heald, Neal Geaughan
    Pages 222-236
  11. Jeffrey Stanyer
    Pages 237-248
  12. Back Matter
    Pages 249-280

About this book


This book presents a detailed analysis of the new management of public services at the local level, drawing on the work of the ESRC Local Governance Programme. The radical transformation of public service delivery is assessed in terms of its overall impact as well as its operation in particular service areas. Efficiency has improved and services have gained a user focus yet the new management appears to be full of contradictions and distortions, in many respects creating as many problems as it solves.


business crime governance Government management Manager service transformation work work

Editors and affiliations

  • Gerry¬†Stoker
    • 1
  1. 1.University of StrathclydeUK

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