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© 1998

Managing with Total Quality Management

Theory and Practice

  • Authors
  • Considers a very topical area
    . Takes a critical approach to the subject
    . Includes empirical material
    . Well known authors with extensive experience of writing, teaching and researching
Textbook

Part of the Management, Work and Organisations book series (MWO)

Table of contents

  1. Front Matter
    Pages i-viii
  2. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 1-6
  3. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 7-16
  4. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 17-33
  5. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 34-59
  6. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 60-87
  7. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 88-108
  8. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 109-124
  9. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 125-141
  10. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 142-159
  11. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 160-175
  12. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 176-188
  13. Back Matter
    Pages 189-216

About this book

Introduction

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

Keywords

human resource management management Organisation organization service total quality management (TQM)

About the authors

ADRIAN WILKINSON is Professor of Human Resource Management at Loughborough University Business School. He was previously Senior Lecturer in Human Resource Management at the Manchester School of Management (UMIST).

TOM REDMAN is Lecturer at Teesside Business School

ED SNAPE is Lecturer in the Department of Management, Hong Kong Polytechnic University

MICK MARCHINGTON is Professor of Human Resource Management and Dean of Management Studies at the Manchester School of Management, UMIST

Bibliographic information

  • Book Title Managing with Total Quality Management
  • Book Subtitle Theory and Practice
  • Authors Adrian Wilkinson
    Tom Redman
    Ed Snape
    Mick Marchington
  • Series Title Management, Work and Organisations
  • DOI https://doi.org/10.1007/978-1-349-26153-6
  • Copyright Information Macmillan Publishers Limited 1998
  • Publisher Name Palgrave, London
  • eBook Packages Palgrave Business & Management Collection Business and Management (R0)
  • Hardcover ISBN 978-0-333-62006-9
  • Softcover ISBN 978-0-333-62007-6
  • eBook ISBN 978-1-349-26153-6
  • Edition Number 1
  • Number of Pages VIII, 216
  • Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
  • Additional Information Previously published under the imprint Palgrave
  • Topics Management
  • Buy this book on publisher's site
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