Table of contents

  1. Front Matter
    Pages i-xxii
  2. Background

    1. Front Matter
      Pages 1-1
    2. David Farnham, Sylvia Horton
      Pages 3-42
    3. David Farnham, Sylvia Horton
      Pages 43-89
  3. Case Studies

    1. Front Matter
      Pages 91-91
    2. Sylvia Horton
      Pages 93-148
    3. Susan Corby
      Pages 149-184
    4. Geoff White, Barry Hutchinson
      Pages 185-224
    5. David Farnham, Lesley Giles
      Pages 225-269
    6. Sylvia Horton
      Pages 270-312
  4. Assessment

    1. Front Matter
      Pages 313-313
    2. David Farnham, Sylvia Horton
      Pages 315-359
  5. Back Matter
    Pages 360-399

About this book


Over the last two decades public services have been directly affected by the radical, political and economic changes which have characterized Britain. As 'businesses' public service employers are now becoming more responsive to their clients and customers and have moved to a more decentralized and proactive style, based on private sector practices. This book describes past practices and current developments in public sector organizations, looking at in-depth case studies covering NHS trusts, the Civil Service, local government, police and education. It examines implications for the future and will provide an invaluable guide for both students of personnel and business studies and managers in the public sector.


business Continuity and Change development education employer health management organization organizations Public Sector service trust

Authors and affiliations

  • David Farnham
    • 1
  • Sylvia Horton
    • 1
  1. 1.University of PortsmouthUK

Bibliographic information