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Table of contents

  1. Front Matter
    Pages i-xxiii
  2. Food and Beverage Management

    1. Front Matter
      Pages 1-1
    2. Sally Messenger, Humphrey Shaw
      Pages 2-7
    3. Sally Messenger, Humphrey Shaw
      Pages 8-11
    4. Sally Messenger, Humphrey Shaw
      Pages 12-13
    5. Sally Messenger, Humphrey Shaw
      Pages 14-19
    6. Sally Messenger, Humphrey Shaw
      Pages 20-28
  3. Front Office and Accommodation Management

    1. Front Matter
      Pages 29-29
    2. Sally Messenger, Humphrey Shaw
      Pages 30-33
    3. Sally Messenger, Humphrey Shaw
      Pages 34-37
    4. Sally Messenger, Humphrey Shaw
      Pages 38-41
    5. Sally Messenger, Humphrey Shaw
      Pages 42-47
    6. Sally Messenger, Humphrey Shaw
      Pages 48-50
  4. Human Resources Management

    1. Front Matter
      Pages 51-51
    2. Sally Messenger, Humphrey Shaw
      Pages 52-59
    3. Sally Messenger, Humphrey Shaw
      Pages 60-69
    4. Sally Messenger, Humphrey Shaw
      Pages 70-73
    5. Sally Messenger, Humphrey Shaw
      Pages 74-79
    6. Sally Messenger, Humphrey Shaw
      Pages 80-86
  5. Marketing

    1. Front Matter
      Pages 87-87

About this book

Introduction

Two experienced hospitality management teachers provide a comprehensive 30 case-study collection focussing on the practical problems of Management from luxury to leisure. The cases are designed for individual assignment or small group sessions and for 50-minute units in seminars, classes and tutorials. They are aimed at BTEC Higher and degree students, but second year National and first year DMS and MBA or professional students will find much valuable material.

Keywords

age management education financial management glass hospital HRM human resource management management marketing operations management science and technology

Authors and affiliations

  1. 1.Department of Management Studies for Tourism and Hotel IndustriesUniversity of SurreyUK
  2. 2.The Business SchoolPolytechnic of North LondonUK

Bibliographic information

  • Book Title Hospitality Management
  • Book Subtitle Case Study Assignments
  • Authors Sally J. Messenger
    Humphrey Shaw
  • DOI https://doi.org/10.1007/978-1-349-21595-9
  • Copyright Information Sally Messenger and Humphrey Shaw 1991
  • Publisher Name Palgrave, London
  • eBook Packages Palgrave Business & Management Collection Business and Management (R0)
  • Softcover ISBN 978-0-333-54683-3
  • eBook ISBN 978-1-349-21595-9
  • Edition Number 1
  • Number of Pages IX, 259
  • Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
  • Additional Information Previously published under the imprint Palgrave
  • Topics Management
  • Buy this book on publisher's site
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