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© 1996

People Skills

  • Authors
  • Editors
  • Jo Campling
Textbook

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Introduction

    1. Neil Thompson, Jo Campling
      Pages 1-5
  3. Personal Effectiveness

    1. Front Matter
      Pages 7-7
    2. Neil Thompson, Jo Campling
      Pages 9-17
    3. Neil Thompson, Jo Campling
      Pages 18-28
    4. Neil Thompson, Jo Campling
      Pages 29-37
    5. Neil Thompson, Jo Campling
      Pages 38-47
    6. Neil Thompson, Jo Campling
      Pages 48-57
    7. Neil Thompson, Jo Campling
      Pages 58-66
  4. Interaction skills

    1. Front Matter
      Pages 67-67
    2. Neil Thompson, Jo Campling
      Pages 69-80
    3. Neil Thompson, Jo Campling
      Pages 81-92
    4. Neil Thompson, Jo Campling
      Pages 93-103
    5. Neil Thompson, Jo Campling
      Pages 104-115
    6. Neil Thompson, Jo Campling
      Pages 116-127
    7. Neil Thompson, Jo Campling
      Pages 128-138
    8. Neil Thompson, Jo Campling
      Pages 139-150
  5. Intervention skills

    1. Front Matter
      Pages 151-152
    2. Neil Thompson, Jo Campling
      Pages 153-163
    3. Neil Thompson, Jo Campling
      Pages 164-174

About this book

Introduction

This important textbook presents a clear and accessible guide to the knowledge and skills necessary for effective practice in tackling human needs and problems. Parts One and Two concentrate on personal effectiveness skills and skills involved in interpersonal interactions respectively. Part Three focuses on the skills of intervention - agreeing what needs to be done and taking the necessary steps to make it happen. Stressing throughout the need for issues of equality to be integrated into all aspects of practice, this book should be essential reading for everyone working with people and their problems.

Keywords

assessment communication conflict Evaluation interaction knowledge management Personal service stress

About the authors

Neil Thompson is a highly respected writer, teacher and adviser, with over 36 years' experience in the people professions. He has held full or honorary professorships at four UK universities, and is now a sought-after trainer, consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community for people professionals. His website and blog are at www.neilthompson.info. A free subscription to his humansolutions newsletter is available from: http://www.humansolutions.org.uk/bulletin.

Bibliographic information