© 2015

The Handbook of Global Outsourcing and Offshoring

The Definitive Guide to Strategy and Operations


Table of contents

  1. Front Matter
    Pages i-xiv
  2. Introduction

    1. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 1-4
  3. Making a Sourcing Decision

    1. Front Matter
      Pages 5-5
    2. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 7-30
    3. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 31-75
    4. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 76-104
    5. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 105-128
  4. Building Sourcing Competencies

    1. Front Matter
      Pages 129-129
    2. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 131-157
    3. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 158-190
    4. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 191-210
  5. Managing Sourcing Relationships

    1. Front Matter
      Pages 211-211
    2. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 213-238
    3. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 239-252
    4. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 253-279
    5. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 280-302
    6. Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
      Pages 303-323
  6. Back Matter
    Pages 324-351

About this book


Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.         


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Authors and affiliations

  1. 1.Loughborough UniversityUK
  2. 2.Aston UniversityUK
  3. 3.London School of EconomicsLondonUK

About the authors

Dr. Ilan Oshri is Professor of Technology and Globalisation at Loughborough School of Business and Economics. He is also the Director of the Centre for Global Sourcing and Services at Loughborough University. Ilan has authored or co-authored 13 books including Offshoring Strategies and he is the Series Editor of Outsourcing and Offshoring: Critical Perspectives. Ilan has published over 40 journal articles and his work on outsourcing has been featured on BBC Radio 4, The Economist and BusinessWeek. He is a regular contributor to outsourcing magazines and a keynote speaker in international industry events.

Dr. Julia Kotlarsky is Professor of Technology and Global Sourcing at Aston Business School, UK. Her research and consultancy work revolves around outsourcing and offshoring of services, globally distributed teams, knowledge and innovation. Julia is a regular presenter in international conferences and conventions. She published her work in numerous academic and professional journal including The Wall Street Journal, MIS Quarterly, European Journal of Information Systems, Journal of Information Technology, Journal of Strategic Information Systems, MISQ Executive and others. Julia is the co-founder of the Global Sourcing Workshop

Dr. Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He is an Associate Fellow at Green-Templeton College, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 25 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 39 books, including most recently Moving To The Cloud Corporation (Palgrave, London 2014), The Rise of Legal Services Outsourcing, and Global Business Management Foundations. He has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems. He writes a regular column on outsourcing called Admissable Evidence for Professional Outsourcing magazine and is a regular keynote speaker at international practitioner and academic conferences. With extensive consulting experience, he is regularly retained as adviser and expert witness by major corporations and government institutions.

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods
Materials & Steel
Energy, Utilities & Environment


Praise for the first two editions:

"Written by outstanding academics well-recognized for their expertise on the topic, this long-awaited book is a must have to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge. It provides a comprehensive conceptual overview of three crucial aspects of global sourcing strategy, governance, and daily management supplemented by well-researched case study and lively examples." Professor Natalia Levina, NYU Stern School of Business

"In a truly globalized world, customers are looking not just at delivery excellence from service providers, but also at global execution capabilities. Outsourcing providers need to look beyond standardized services to include innovation and transformation capabilities. This requires providers to focus on the customer's business, understand the issues and then provide solutions. This book provides a very good customer-centric view of how providers need to approach the market." Girish Ramachandran, President - Global Head/Strategic Business and Head: Middle East and Africa, Tata Consultancy Services Ltd

"Outsourcing and offshoring are commonplace terms, but they're often poorly understood and inexpertly practiced. Yet there is much 'out' left in 'sourcing,' and even more 'off' ahead of us in 'shoring.' This book is an intelligent user's manual essential reading for those starting out as well as those who find they may have strayed off course." Dr John Hindle, Senior Manager, Global Marketing, Accenture

"'Out of sight but not out of mind' could well be the motto of this book. It is a must read for those studying the global phenomenon and those in managing outsourcing relationships. The frustrations and rising costs experienced by many can and need to be avoided and this book goes a long way in providing insights drawn from real-world experience in reducing the risks." Professor Robert D. Galliers, Bentley College

"Sourcing optimization is a key strategic lever being deployed by global corporations as they adapt to the challenging business and economic climate. Sourcing practitioners will find this book a useful guide in terms of avoiding the common pitfalls that impact the

success of such initiatives. The examples used are free of jargon, drawn from real-life situations and easy to relate to." Srikanth Iyengar, Associate Vice President, Global Head of Business Development, SGS, Infosys Technologies Limited

"This book is outstanding. It is insightful and practical, and useful for companies considering outsourcing as a growth strategy as well as those that set out to provide high quality outsourcing services to their clients globally." John Peng, Executive Vice President, Head of GADS Business Group, iSoftStone Information Service Corp

" provides a broad and in-depth understanding of outsourcing from the client perspective. From the early days of outsourcing, client and provider companies alike have made innumerable mistakes. This handbook provides valuable guidance about what it takes to avoid the pitfalls and outsource successfully. This should be a required reference for any company considering outsourcing." Wendell O. Jones, outsourcing pioneer and thought leader