Digital Government

E-Government Research, Case Studies, and Implementation

  • Hsinchun Chen
  • Lawrence Brandt
  • Valerie Gregg
  • Roland Traunmüller
  • Sharon Dawes
  • Eduard Hovy
  • Ann Macintosh
  • Catherine A. Larson

Part of the Integrated Series In Information Systems book series (ISIS, volume 17)

Table of contents

  1. Front Matter
    Pages i-lvii
  2. Foundations of Digital Government and Public Policy

    1. Stephen Coleman
      Pages 3-19
    2. Priscilla M. Regan
      Pages 127-140
    3. Paul S. Herrnson, Richard G. Niemi, Michael J. Hanmer, Benjamin B. Bederson, Frederick G. Conrad, Michael W. Traugott
      Pages 157-180
    4. Angus Whyte
      Pages 181-199
  3. Information Technology Research

    1. Lawrence Brandt, Valerie Gregg
      Pages 203-218
    2. Tom Van Engers, Alexander Boer, Joost Breuker, André Valente, Radboud Winkels
      Pages 233-261
    3. Siddharth Kaza, Hsinchun Chen
      Pages 263-282
    4. Maurício Tsugawa, Andréa Matsunaga, José A. B. Fortes
      Pages 283-305
    5. Nabil R. Adam, Vandana P. Janeja, Aabhas V. Paliwal, Vijay Atluri, Soon Ae Chun, Jim Cooper et al.
      Pages 307-329
    6. Fabio Fioravanti, Enrico Nardelli
      Pages 331-352
    7. Peggy Agouris, Arie Croitoru, Anthony Stefanidis
      Pages 353-376
    8. G. P. Patil, Raj Acharya, Amy Glasmeier, Wayne Myers, Shashi Phoha, Stephen Rathbun
      Pages 377-394
    9. Sven Fuhrmann, Alan MacEachren, Guoray Cai
      Pages 395-420
    10. Theresa A. Pardo, J. Ramon Gil-Garcia, G. Brian Burke
      Pages 421-438
    11. Alan Borning, Paul Waddell, Ruth Förster
      Pages 439-464
  4. Case Studies

    1. Helene Gieber, Christine Leitner, Gerti Orthofer, Roland Traunmüller
      Pages 467-486
    2. Ann Macintosh, Nick Adams, Angus Whyte, Jim Johnston
      Pages 487-501
    3. Daniel Zeng, Hsinchun Chen, Ping Yan
      Pages 531-559
    4. Mathew Weaver, Lois M. L. Delcambre, Marianne Lykke Nielsen, Susan Price, David Maier, Timothy Tolle
      Pages 561-583
    5. Chunxiao Xing, Jijiang Yang, Wei He, Yong Zhang, Chen Chen
      Pages 615-645
    6. Bienvenido Vélez-Rivera, Manuel Rodríguez-Martínez, Walter Díaz, Mario Núñez-Molina, Pedro I. Rivera-Vega
      Pages 671-695
    7. Pengzhu Zhang, Xiaoning Mao, Xieping Tang, Daniel Zeng
      Pages 697-718
  5. Back Matter
    Pages 719-730

About this book


New information technologies are being applied swiftly to all levels of government service: local, county, regional and even national and international. Information technology (IT) is being used to improve data management and data sharing, planning and decision support, service delivery, and more. Application areas affected by government mandates to improve e-government service include healthcare and safety; law enforcement, security, and justice; education; land use; and many others. Information technology is being used to increase public access to information, to provide more convenient and timely transaction services, and to increase citizen participation in the establishment of government regulations and other processes. DIGITAL GOVERNMENT: E-Government Research, Case Studies, and Implementation provides the field with a definitive, interdisciplinary, and understandable review of recent IT and related research of particular importance to digital government. The book also includes explorations of current and future policy implications, and case studies of successful applications in a variety of government settings.

The book has been organized into three parts: Unit 1 covers the international foundations of digital government and related social, public, and legal issues (such as privacy, confidentiality, trust and security) that are evolving from governments’ new ways of doing business. Unit 2 examines current IT research that is impacting the advancement of digital government purposes and initiatives. In this section, a wide range of technologies are discussed with the objective of outlining a framework of state-of-the-art technologies showing the most promise for e-government initiatives. Unit 3 highlights case studies and applications of successful e-government initiatives from around the world which have wider lessons and implications. High impact projects are explored in detail, with a "lessons learned" discussion included with each case study. Each chapter is accompanied by references, suggested additional readings, online resources, and questions for discussion.



Alignment Computer E-Government Governance IT for government services Service-oriented Computing Simulation Usability digital government e-democracy electronic government planning public policy search engine marketing (SEM) security

Editors and affiliations

  • Hsinchun Chen
    • 1
  • Lawrence Brandt
    • 2
  • Valerie Gregg
    • 3
  • Roland Traunmüller
    • 4
  • Sharon Dawes
    • 5
  • Eduard Hovy
    • 6
  • Ann Macintosh
    • 7
  • Catherine A. Larson
    • 8
  1. 1.University of ArizonaTucsonUSA
  2. 2.ConsultantPotomacUSA
  3. 3.University of Southern CaliforniaMarina del ReyUSA
  4. 4.Johannes Kepler UniversitätAustria
  5. 5.University at Albany/SUNYAlbanyUSA
  6. 6.University of Southern CaliforniaMarina del ReyUSA
  7. 7.Napier UniversityUK
  8. 8.University of ArizonaTucsonUSA

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