© 2002


Gaining a Competitive Edge

  • Judy Hammond
  • Tom Gross
  • Janet Wesson
Book IFIP WCC TC13 2002

Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 99)

Table of contents

  1. Front Matter
    Pages i-xiii
  2. Keynote Speaker

    1. Front Matter
      Pages 1-1
    2. Gitte Lindgaard
      Pages 3-20
  3. Technical Sessions

    1. Front Matter
      Pages 21-21
    2. User-Centred Design Process

    3. Usability of Mobile Systems

    4. User Requirements Analysis

      1. A. Alsumait, A. Seffah, T. Radhakrishnan
        Pages 119-131
      2. Martin Maguire, Nigel Bevan
        Pages 133-148
    5. Usability Evaluation

      1. Nigel Bevan, Nigel Claridge, Martin Maguire, Maria Athousaki
        Pages 149-159
      2. Darelle Van Greunen, Janet Wesson
        Pages 161-176
    6. Tools

      1. Luciano Silva, Olga R. P. Bellon, Paulo F. U. Gotardo, Percy Nohama
        Pages 191-202
      2. Daniel Engelberg, Ahmed Seffah
        Pages 203-215
    7. Web Usability

      1. Dmitri Morenkov
        Pages 217-230
      2. Gitte Lindgaard, Cathy Dudek
        Pages 231-246
    8. Frameworks for Usability

      1. Johannes Kaiser, Martin Reichenbach
        Pages 247-256

About this book


Usability has become increasingly important as an essential part of the design and development of software and systems for all sectors of society, business, industry, government and education, as well as a topic of research. Today, we can safely say that, in many parts of the world, information technology and communications is or is becoming a central force in revolutionising the way that we all live and how our societies function. IFIP's mission states clearly that it "encourages and assists in the development, exploitation and application of information technology for the benefit of all people". The question that must be considered now is how much attention has been given to the usability of the IT-based systems that we use in our work and daily lives. There is much evidence to indicate that the real interests and needs of people have not yet been embraced in a substantial way by IT decision­ makers and when developing and implementing the IT systems that shape our lives, both as private individuals and at work. But some headway has been made. Three years ago, the IFIP Technical Committee on Human­ Computer Interaction (IFIP TC13) gave the subject of usability its top priority for future work in advancing HCI within the international community. This Usability Stream of the IFIP World Computer Congress is a result of this initiative. It provides a showcase on usability involving some practical business solutions and experiences, and some research findings.


Accessibility Processing Usability communication human-computer interaction (HCI) information programming security

Editors and affiliations

  • Judy Hammond
    • 1
  • Tom Gross
    • 2
  • Janet Wesson
    • 3
  1. 1.University of TechnologySydneyAustralia
  2. 2.Johannes Kepler University of LinzAustria
  3. 3.University of Port ElizabethRepublic of South Africa

Bibliographic information

Industry Sectors
Chemical Manufacturing
IT & Software
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking
Energy, Utilities & Environment