Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century

IFIP TC8 WG8.2 International Working Conference August 10–13, 2008, Toronto, Ontario, Canada

  • Michael Barrett
  • Elizabeth Davidson
  • Catherine Middleton
  • Janice I. DeGross
Conference proceedings

Part of the IFIP — The International Federation for Information Processing book series (IFIPAICT, volume 267)

Table of contents

  1. Front Matter
    Pages i-xii
  2. Conceptualizing and Theorizing about IT-Enabled Services

  3. IT-Enabled Services in Industry Settings

    1. Riikka Vuokko, Helena Karsten
      Pages 143-157
    2. Roger F. A. van Daalen Fuente, Mike W. Chiasson, Paul R. Devadoss
      Pages 159-172
    3. Joseph Feller, Patrick Finnegan, Brian Fitzgerald, Jeremy Hayes
      Pages 173-188
  4. IT-Enabled Change in Public Sector Services

  5. Outsourcing and Globalization of IT Services

  6. Panels

    1. Steven Alter, Uri Gal, David Lipien, Kalle Lyytinen, Nancy Russo
      Pages 349-352
    2. Joseph Feller, Patrick Finnegan, Björn Lundell, Olof Nilsson
      Pages 353-355
    3. Mike W. Chiasson, Donal Flynn, Bonnie Kaplan, Pascale Lehoux, Cynthia LeRouge
      Pages 357-362
  7. Workshop Paper Contributions

  8. Back Matter
    Pages 387-388

About these proceedings


International Federation for Information Processing

The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.

For more information about the 300 other books in the IFIP series, please visit

For more information about IFIP, please visit


artificial intelligence computer computer science human-computer interaction human-computer interaction (HCI) modeling optimization search engine marketing (SEM) system modeling

Editors and affiliations

  • Michael Barrett
    • 1
  • Elizabeth Davidson
    • 2
  • Catherine Middleton
    • 3
  • Janice I. DeGross
    • 4
  1. 1.University of CambridgeUK
  2. 2.University of Hawaii at ManoaUSA
  3. 3.Ryerson UniversityCanada
  4. 4.University of MinnesotaUSA

Bibliographic information

Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods