Experience Management

Foundations, Development Methodology, and Internet-Based Applications

  • Ralph Bergmann

Part of the Lecture Notes in Computer Science book series (LNCS, volume 2432)

About this book


This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.


Business Process Modeling Case-Based Reasoning Diagnosis E-Business Electronic Commerce Experience Knowledge Experience Management Experience Representation Experience Reuse Groupware Knowledge Management Knowledge Processing Knowledge-Based S

Editors and affiliations

  • Ralph Bergmann
    • 1
  1. 1.Mathematics and Applied Computer Science Data and Knowledge Management GroupUniversity of HildesheimHildesheimGermany

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2002
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-540-44191-5
  • Online ISBN 978-3-540-45759-6
  • Series Print ISSN 0302-9743
  • Buy this book on publisher's site
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