Controlling & Management

, Volume 51, Supplement 3, pp 19–25 | Cite as

Controlling the Messy World of Logistics Service Innovation

  • J Rod Franklin
Controlling von Innovation

█ Introduction

Little research has been conducted in how Logistics Service Providers (LSPs) develop logistics service innovations (Flint et al. 2005). In fact, the topic of service innovation in general has only recently become of interest to researchers (Sundbo 1997). The work performed by current researchers into services innovation focuses generally on issues arising in professional service activities (Den Hartog 2000), the banking and financial services industry (Gadrey et al. 1995), software development (Clements et al. 2002) and other knowledge intensive service operations (Miles et al. 2000). To the extent that logistics service innovation has been researched at all the focus has been on the technical underpinnings of providing logistics activities and not on how innovation actually occurs within the context of an LSPs operation (Zacharia 2001).

The lack of research into how logistics service innovation occurs within a LSP results from several factors. First, the LSP industry is...


Innovation Activity Management Control System Service Offering Strategic Control Strategic Intent 
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Copyright information

© Gabler Verlag Wiesbaden GmbH 2007

Authors and Affiliations

  • J Rod Franklin

There are no affiliations available

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