Quality management in the 21st century

  • S Munslow
  • MG Wallis
Meeting abstract


Cancer Research 21st Century Quality Management Management Approach Century Quality 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Quality management systems in the 21st century should not be unwieldy and over-documented tomes, but should be used to reflect the organisation's policy, objectives and commitment to quality.

Quality management systems should be used as the basis for continually improving business performance with a more flexible 'process based' management approach rather than the earlier, somewhat regimented, 'system based' style.

Our aim, through the use of illustration, is to provide an informative view of the requirements of the 21st century quality management system [1] and the role and responsibilities of the quality manager.


  1. 1.
    IS09001: Quality Management System Requirements. 2000Google Scholar

Copyright information

© BioMed Central 2002

Authors and Affiliations

  • S Munslow
    • 1
  • MG Wallis
    • 1
  1. 1.Breast Screening UnitUniversity Hospitals Coventry & Warwickshire NHS TrustCoventryUK

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